Technology Trainer

Technology Trainer Attractive Salary & Benefits 36.5 Hour week (Hybrid) Templepatrick / UK (Travel flexibility required) Who are we? At Henderson Group we are proud to be Northern Irelands leading grocery retailer. Our group encompasses Henderson Food service, Henderson Wholesale, Henderson Retail and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well. Henderson Technology are the proud creators of EDGEPoS, the multi award-winning global EPOS software system.

We provide our retailers with the most innovative features and solutions for their EPOS software. A look into the role The successful candidate will provide virtual and on-site training on the systems supplied by Henderson Technology. This will be carried out across GB, Channel Islands, Wales, Scotland and beyond. You will work alongside the Henderson Technology installation teams to ensure seamless implementation of the EDGEPoS system whilst ensuring customers are making full use of the functions and capabilities available from the system.

As an Technology Trainer, you will:
Provide on-site training on systems supplied by Henderson Technology Host virtual and classroom-based training sessions on functionality of retail systems Work with Henderson Technology installation teams to provide seamless implementation of the EDGEPoS system Provide feedback to Henderson Technology support and development teams to identify business needs and opportunities for improvement. Ability to provide Full customer satisfaction and issue resolution Skills for Success Joining us as a Technology Trainer, the minimum criteria youll need is: GCSE Including Maths & English minimum Grade C (or Equivalent) Experience in presenting, teaching, or delivering training to groups or individuals Demonstrated ability to provide excellent customer service Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook) Full, current UK/EU driving license with access to your own vehicle Full flexibility to travel and drive throughout the UK, including Scotland, Wales, the Channel Islands, and other locations as required by business needs.

The attributes youll need include:
Effective communication skills Capacity to use initiative and think analytically Excellent organisational skills Ability to work to deadlines It is Desirable if you have: 3rd level qualification in IT, Business Management, or a related discipline Practical experience of store operations and procedures Knowledge of the Henderson Technology suite of products

Experience with the EDGEPoS retail system Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by. Ambition We always strive to be better. We seek new challenges and look for ways to do things better. Customer First We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork We succeed together. We help colleagues to succeed, and we share our knowledge and skills. Integrity We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity. The Reward The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include market competitive salary, company car or allowance, bonus, contributory pension scheme, healthcare, life assurance, employee assistance…