Product Operative Support

Your role

Corpay is currently looking to hire a Product Operative within our 1link division. This position falls under our Vehicles Payments line of business and is located in Meriden. In this role, you will support the day‑to‑day operation of the 1link Poland platform, providing technical support, managing software issues, assisting customers, and contributing to product improvements. You will regularly collaborate with Product, Technology, Operations, and Support teams.

• Assigned workspace in Meriden office
• Company‑issued equipment
• Formal, hands‑on training

• Providing 1st and 2nd line support for customer queries and resolving issues
• Escalating and managing software incidents with product and development teams
• Advising customers on product best practices and effective platform usage
• Supporting customer onboarding, configuration, and ongoing platform use
• Receiving and responding to inbound help desk queries from customers
• Guiding users through product journeys and resolving usage difficulties
• Logging, prioritising, and tracking issues accurately in relevant systems
• Replicating, troubleshooting, and escalating unresolved technical issues
• Liaising with development teams during issue resolution
• Providing timely updates and proactively communicating known issues
• Supporting software releases by participating in testing activities
• Testing new functionality and updates to existing platform features
• Delivering training sessions to new and existing customers (remote and occasionally onsite)
• Supporting internal teams with technical and platform‑related queries
• Performing technical administration tasks, including platform configuration
• Managing and maintaining accurate platform data in line with procedures
• Supporting account setup and onboarding processes across the platform
• Following agreed procedures and maintaining high‑quality documentation
• Collaborating with cross‑functional teams across Product, Operations, and Support
• Carrying out additional tasks as required

• Polish native speaker (mandatory)
• 2–3 years of relevant experience
• Experience in software/platform support
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer support skills
• Ability to manage multiple tasks and prioritise effectively
• Testing experience is a plus

• 25 days per annum + 8 bank holidays
• Option to buy or sell up to 5 days annually during the benefits enrollment window
• Employee contribution of 3% matched with 5% from Corpay
• Provided by Vitality with no excess (Corpay covers £250 excess)
• Access to flexible discounts, supermarket savings, and more
• Complimentary access to thousands of online courses
• Volunteering days and engagement in fun company‑wide contests and initiatives