EMEA Customer Success Manager New United Kingdom

Logic Gate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, Logic Gate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs.

Recognized as a Leader in the GRC Market, Logic Gate continues to further solidify its position as a best-in-class platform.

At Logic Gate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work.

Remote / UK (Hybrid)

As the EMEA Customer Success Manager, you will drive product adoption, relationship health, and value realization across a dedicated portfolio of Risk Cloud® accounts. Operating as a critical member of our UK footprint, you will work autonomously with customers across EMEA time zones while collaborating closely with US leadership and cross-functional teams. This role combines hands-on GRC domain expertise, self-reliance in a distributed environment, and proactive partnership to turn our customers' risk programs into strategic business advantages.

• Manage a Book of EMEA Accounts: Own the end-to-end success and satisfaction for a portfolio of European enterprise customers, ensuring they derive continuous, measurable value from Risk Cloud.
• Drive Autonomous Account Strategy: Manage day-to-day account operations, set delivery priorities, and proactively solve customer challenges independently in a distributed, cross-time-zone working model.
• Expand Account Footprint: Identify and qualify upsell and cross-sell opportunities using the Risk Cloud Use Case Map, partnering with Sales and Solutions Engineering to expand customer maturity.
• Protect Business & Forecast Health: Monitor account risk indicators, maintain accurate churn and renewal forecasts 2–3 quarters out, and execute proactive "save" strategies when at-risk accounts are identified.
• Apply EMEA GRC Expertise: Translate European regulatory and compliance requirements—such as GDPR, NIS2, DORA, and ISO 27001—into actionable Risk Cloud configurations and workflows.
• Build Executive Presence: Establish strong, trusted relationships with key administrative users, program owners, and executive leadership across European enterprise accounts.
• Leverage Modern AI Workflows: Utilize AI tools and platform intelligence capabilities to streamline routine customer management tasks, analyze program data, and deliver tailored customer insights.
• Engage via In-Person Touchpoints: Attend scheduled customer, team, and company on-sites, and participate in local UK team co-working sessions to drive cross-functional alignment and collaboration.

• 3–5 years of experience in Customer Success, Account Management, or enterprise client-facing roles at a B2B SaaS organization, specifically managing European accounts.
• Proven Distributed Autonomy: Strong track record of self-reliance, personal accountability, and time-management skills necessary to thrive in a remote setting.
• AI Literacy & Curiosity: Demonstrated interest and practical experience in adopting AI tools, automated workflows, and data-driven methods to elevate productivity and customer success outputs.
• Collaboration & On-Site Readiness: Willingness and ability to travel as-needed and work across global timezones for customer meetings, company on-sites, and monthly local UK co-working gatherings.
• Executive Communication: Excellent verbal, written, and presentation skills with the ability to tailor messaging from platform administrators up to C-suite executives.
• Location: Based in and legally authorized to work in the United Kingdom.

• Experience working with modern GRC platforms (Risk Cloud, Audit Board, One Trust, Archer, or Service Now GRC)…