Specialist Engineer; NMC)

Position: Specialist Engineer (NMC)
About

The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks
- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? As part of a 24/7 shift rota, you'll play a vital role in overseeing our strategic network and facilitating smooth service transitions.

Your responsibilities will involve troubleshooting, issue resolution, and fostering effective communication with customers and various stakeholders. You'll be working to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs. You'll support rapid restoration of network fault resolution prior to critical service failure where possible, ensuring that 3rd Party team remain within agreed fault management guidelines.

You'll take an overall pro-active responsibility for the technical support / issues arising within the environment at Data Centres, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency. You'll include all necessary diagnostics / impact assessments and investigate network problems identified using pro-active management tools. What will you bring?

Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must be PC literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO

Whats in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers;
Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us!

About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with…