Senior Technical Account Manager

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately  are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services.

The people here chose this work because they understand what is e, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role:

Dragos is seeking a Senior Technical Account Manager (TAM) to serve as a trusted advisor to some of the most critical infrastructure and industrial organisations across  this role, you will help customers maximise the value of their investment in Dragos solutions while strengthening their Operational Technology (OT) cybersecurity capabilities. You will work closely with cybersecurity, engineering, operations, and executive stakeholders to understand business priorities, operational challenges, and security objectives, translating these into practical, measurable outcomes.

Through advisory engagements, goal-setting workshops, technical enablement, and ongoing guidance, you will help customers ope rationalise key use cases, improve cyber resilience, and mature their OT security programmes over time.

This role combines deep OT/ICS cybersecurity expertise with strong relationship management and consulting skills. You will help customers navigate complex security challenges, align initiatives with recognised industry frameworks, and build sustainable programmes that reduce risk and improve operational resilience.

As the voice of the customer, you will provide valuable feedback and insights to internal teams, helping shape product innovation, customer experience improvements, and future capabilities. Success in this role requires technical credibility, business acumen, curiosity, resilience, and a genuine passion for helping customers achieve meaningful outcomes while advancing Dragos' mission of Safeguarding Civilisation.

Responsibilities:
Serve as a trusted advisor and technical advocate for assigned customer accounts. Lead customer onboarding and adoption, helping customers maximise the value of their investment in Dragos.

Facilitate goal-setting workshops and planning sessions to align platform capabilities with customer objectives and success measures.

Guide customers in the operationalisation of key use cases and integration of Dragos into existing security and operational workflows. Provide ongoing technical guidance, best practices, and recommendations to improve platform utilisation and cybersecurity maturity. Monitor customer health, platform adoption, and utilisation trends, proactively identifying risks to customer success and value realisation. Support the development and execution of engagement and recovery plans for at-risk or underutilised accounts.

Conduct regular account reviews and value realisation discussions, demonstrating progress against customer goals and identifying opportunities for continuous improvement. Deliver technical enablement, workshops, and training to improve customer proficiency and self-sufficiency. Collaborate with Customer Success, Support, Product, Services, and Sales teams to deliver seamless customer experience and represent the voice of the customer.

Serve as a subject matter expert for OT cybersecurity topics, contributing to customer workshops, Q  and executive briefings.

Travel throughout the European region as required (up to 30%).

Qualifications:

3+ years' experience working in OT, ICS, or critical infrastructure environments, with knowledge of ICS, SCADA, or DCS systems. Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines. Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows. Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, CAF, the Cyber Resilience Act, and other relevant European frameworks to improve cybersecurity maturity and customer outcomes.

Ability to engage…