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Senior Escalation Engineer — Proactive Incident Leader

Job in Coventry, West Midlands, CV1, England, UK
Listing for: Abacus
Full Time position
Listed on 2026-10-15
Job specializations:
  • IT/Tech
    Systems Engineer, Azure
Salary/Wage Range or Industry Benchmark: 65000 - 90000 GBP Yearly GBP 65000.00 90000.00 YEAR
Job Description & How to Apply Below

Abacus is seeking an Escalation Engineer to act as the senior escalation owner for high-visibility clients. You will drive incident resolution, proactive improvements, and cross-team collaboration across Azure, AWS, and on-prem environments.

Responsibilities include leading incident bridges, communicating status, and mentoring Tier 1/2 teams, with occasional after-hours work. Strong Windows, virtualization, and networking skills are required.

This opportunity is for the Senior Escalation Engineer — Proactive Incident Leader role at Abacus.

Step into the Senior Escalation Engineer — Proactive Incident Leader role at Abacus in England, United Kingdom and grow with us.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.

All applications are reviewed carefully by our team.

The position is based in England, United Kingdom.

This opportunity is part of our work in IT & Technology, Engineering.

Position Requirements
10+ Years work experience
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