Cloud Engineer

We’re looking for a skilled AWS Developer to join our dynamic Contact Centre Platform (CCP) team. Reporting to the AWS Lead Engineer, you’ll play a key role in supporting the deployment and maintenance of cutting‑edge innovations hosted on AWS infrastructure—including AI models and automation tools.

Note that you must be eligible for SC Clearance.

Our offices are based in London and Leeds—you are free to attend any of these locations. We operate on a hybrid model with 2 days per week in the office.

• Maintain and support AWS‑hosted AI models and infrastructure.
• Assist in deploying services within the Amazon Connect ecosystem.
• Contribute to the route‑to‑live process for new features and innovations.
• Develop and maintain AWS Lambda functions using Python or Node.js.
• Design and manage CI/CD pipelines for automated deployments.
• Ensure secure handling of sensitive production data in line with FCA standards.
• Collaborate with CRRM and IPG teams to align infrastructure and release processes.
• Troubleshoot and optimise performance of AWS‑hosted services.

• Strong hands‑on experience with AWS services (Lambda, S3, Cloud Formation, Terraform, etc.).
• Proficiency in Python and/or Node.js, with experience building CI/CD pipelines.
• Solid understanding of Dev Sec Ops  principles and secure data handling.
• Familiarity with Amazon Connect and/or deploying AI models on AWS.

You’ll be part of a forward‑thinking team driving innovation in customer experience through cloud technologies and AI. If you’re passionate about AWS and want to make a tangible impact, we’d love to hear from you.

• Mid‑Senior level

• Full‑time

• Information Technology

• IT Services and IT Consulting