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Senior Technical Support Engineer - Incident Lead

Job in Coventry, West Midlands, CV1, England, UK
Listing for: Academic Key
Full Time position
Listed on 2026-11-04
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Cybersecurity, Systems Engineer
Salary/Wage Range or Industry Benchmark: 70000 - 80000 GBP Yearly GBP 70000.00 80000.00 YEAR
Job Description & How to Apply Below

Magnet Forensics, based in the United Kingdom, is seeking a Senior Technical Support Engineer to lead resolution of high-severity customer issues and mentor the team. You will partner with Engineering to improve product quality and support effectiveness.

The role requires 5+ years in advanced technical support or systems engineering, and experience with Salesforce Service Cloud. The position offers a hybrid work model with travel to offices as needed.

We would love to welcome a new Senior Technical Support Engineer
- Incident Lead to our group in United Kingdom.

The Senior Technical Support Engineer
- Incident Lead role at Academic Key is now open for applications in United Kingdom.

Join us at Academic Key as our next Senior Technical Support Engineer
- Incident Lead in United Kingdom.

We are currently recruiting a Senior Technical Support Engineer
- Incident Lead for our team in United Kingdom.

Position Requirements
10+ Years work experience
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