Apprentice

Overview

The Insurance Assistant Apprenticeship provides hands-on experience across key insurance functions, including claims handling, underwriting, and broking. The role supports the organisation’s commercial objectives while developing core insurance knowledge, technical skills, and professional behaviours.

Commercial

The Insurance Assistant Apprenticeship provides hands-on experience across key insurance functions, including claims handling, underwriting, and broking. The role supports the organisation’s commercial objectives while developing core insurance knowledge, technical skills, and professional behaviours.

• Support the organisation’s strategic vision, commercial aims, and objectives
• Assist in generating and managing insurance products and services
• Help attract new clients and retain existing clients through renewals
• Manage multiple deadlines and prioritise workloads to meet targets

• Gather, analyse, and interpret data relevant to insurance products and services
• Identify issues and take appropriate action, including recommendations, decisions, or referrals

• Ensure insurance quality assurance processes are completed accurately to support transactions, decisions, and recommendations

• Liaise with internal teams, specialists, and external stakeholders
• Support the resolution of insurance matters, including coverage decisions and claim payments

• Create and maintain accurate insurance records within organisational IT systems

• Handle personal, confidential, and sensitive information (personal, commercial, and financial)
• Adhere strictly to data protection legislation and internal policies

• Follow regulatory requirements impacting insurance activity
• Work in line with company procedures, compliance standards, and codes of conduct

• Act as a first line of defence against fraud
• Identify potentially fraudulent claims and escalate appropriately
• Liaise with internal teams and external bodies such as Action Fraud, the police, and other financial services organisations

• Manage insurance claims from initiation to settlement
• Gather and assess all relevant evidence
• Escalate decisions where required
• Ensure approved claims are paid accurately and promptly

• Assess and evaluate the level of risk associated with client insurance requests
• Contribute to decisions on policy acceptance, decline, and premium pricing

• Operate within approved underwriting authority
• Escalate matters beyond delegated financial limits

• Act on behalf of clients in negotiations with insurers
• Secure effective insurance outcomes aligned with client needs

• Identify and recommend appropriate insurance products from across the market
• Support sales performance and contribute to commission targets

Upon successful completion of the apprenticeship, there will be the opportunity for a permanent role within Purbeck. As a fast-growing business, there is significant scope for progression, which may include:

• Developing personal and professional networks
• Supporting the development of new insurance products and arrangements
• Building and managing a customer base and retained book of business
• Liaising with insurers for policy placement
• Claims analysis and portfolio management

• Strong verbal and written communication skills
• Ability to work with customers from diverse backgrounds
• Proactive and self-motivated mindset
• Willingness to learn and develop
• Professional and personable approach
• Highly organised with strong time-management skills
• Team-oriented with strong collaboration skills
• Analytical mindset with excellent attention to detail
• Background in trade credit, accountancy, or commercial finance preferred but not essential

• 4 working days per week plus 1 dedicated study/learning day
• Working hours:
  
  9:00am – 5:00pm (8 hours per day, including a 1-hour lunch break)
• Basic annual salary: £17,500
• 25 days annual leave
• Quarterly team social events (previous activities include Go Karting, Flight Club, Go Ape, and more)

If you’d like, I can also:

• Condense this for a job board advert
• Adapt it for apprenticeship providers
• Rewrite it in a more youth-friendly tone for early-career candidates