Property Claims Lead — Team Oversight & Settlement Expert

An experienced Property Claims Handler with Management experience is required to join a nationwide UK Property and Repair Practice working within the Insurance Claims Industry handling both Domestic and Commercial Property damage claims.

• This is an exciting opportunity to join a small but very passionate team who pride themselves in providing a quality service.
• They have an exceptional reputation within the Property Repair Sector by valuing their long-standing client relationships as well as developing new.

Key responsibilities:

• Working closely with Directors, Surveyors, and the back-office team
• Overseeing the day-to-day workflow of Claims by allocating and delegating keeping the right balance to enable the office and the claims process to run smoothly
• Provide support to the Claims Handlers and Surveyors, helping with queries, enquiries and providing guidance as and when required
• Liaise with all relevant parties including contractors, Insurers/Brokers and policyholders
• Help and support the team during surge times, holidays etc managing your own claims, as and when required
• Recognise when help is required, team members wanting support or additional training is needed
• Manage any complaints and seek to resolve any issues as quickly as possible and seek a speedy resolution

About you:

• Have the ability to manage/oversee a team
• Experienced in handling your own caseload of Property claims and have and understanding of the Property Repair Claims cycle through to settlement
• Be comfortable liaising with contractors/Surveyors and point people in the right direction as required
• Experience of overseeing claims workloads with the ability to delegate and allocate proportionally
• Be able to recognise if team members require extra support as well as being happy to help out if needed to enable to the claims process to run smoothly and effectively
• Exceptional communication skills, verbal, face to face and written
• Be comfortable working in an office environment Monday to Friday - either full-time or part-time