Technical Account Manager

Auto Store holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. Auto Store uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.  We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies.

Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With Auto Store, brands gain speed, efficiency, and improved workplaces. And much more floor space.  Auto Store – moving things forward.

The Role:

As a Technical Account Manager (TAM), you will be part of Auto Store's Technical Accounts team, responsible for the technical governance, advisory, and ongoing success of an assigned portfolio of Auto Store Partners and their End Customers. Acting as the primary technical account contact for your partners, you will help improve system performance, delivery quality, technical capability, and customer outcomes. The role focuses on partner performance, system uptime, proactive issue management, and the long-term success of deployed Auto Store systems.

Partner enablement is a core part of the role. You will work closely with partners and internal stakeholders to identify risks, monitor performance, resolve complex technical challenges, and drive continuous improvement across the Partner Network. Enablement activities include conducting technical review meetings, supporting partner training and certification programmes, sharing best practices, developing knowledge resources, analysing operational trends, guiding escalation management, improving installation and service quality, and helping partners adopt new products, features, and technical standards.

This position requires a strong technical background in industrial automation, including software, networking, mechanical, and electrical systems. Practical experience with installation, commissioning, and troubleshooting environments will enable you to provide effective technical guidance, support root-cause analysis, and assist partners in resolving technical issues across the Auto Store product portfolio.

While the role includes technical problem solving and occasional on-site support, its primary purpose is to provide technical leadership, governance, and enablement that helps partners consistently deliver high-quality Auto Store customer experiences. Partners remain responsible for system delivery and site execution, while the TAM provides expertise, guidance, oversight, and continuous improvement support.

Examples of Technical Issues TAMs May Assist With Software and infrastructure configuration issues

Industrial network communication and connectivity problems

System performance and throughput optimisation

Application, Controller, and server configuration challenges

Product upgrades and lifecycle transitions

Integration of new Auto Store modules and features

Operational reliability and recurring fault analysis

Mechanical and electrical system-related issues

Installation quality and commissioning concerns

Escalation and critical system recovery activities

Key Tasks and Responsibilities:

Drive Partner Success by managing an assigned portfolio of Auto Store Partners as their primary technical account contact, ensuring strong customer outcomes and long-term Partner success.

Monitor Performance and System Health through proactive review of KPIs, operational trends, site health, incidents, and improvement opportunities to support…