Parts Business Manager

Lotus Cars builds world‑class, high‑performance and lightweight sports cars that are sold all around the world.

To bring the company to the level we want it to be, we are looking for a Parts Business Manager – Lotus Europe
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This is a hands‑on role responsible for the end‑to‑end execution of the parts business across Europe. You will manage daily import/export flows (EU and non‑EU), classify HS codes, confirm Country of Origin (COO), process customized and special orders, run stock and back‑order analyses, lead stock counts, and support audits (internal and SOX). The role partners closely with dealers, technical teams, Regional Account Managers (RAM), suppliers, and logistics providers to ensure availability, compliance, cost efficiency, and service excellence.

• Cope with IT department to develop new Lotus IT system for spare parts business
• Coordinate with IT department to enhance the existing systems, to fix known issues or prevent potential systemic problems to happen

• Execute day‑to‑day import/export transactions; prepare and verify shipping and customs documents.
• Coordinate with customs brokers, freight forwarders, and warehouses to achieve on‑time, in‑full (OTIF) deliveries.
• Track shipments, resolve holds/discrepancies, and control logistics costs.

• Maintain accurate HS codes and COO data for all parts; keep records and evidence for audits.
• Answer dealer/internal queries on HS/COO and support preferential origin/duty questions as required.
• Monitor regulatory changes and update master data accordingly.

• Process customized and non‑standard orders end‑to‑end, including feasibility checks and lead‑time confirmation.
• Work with engineering, suppliers, and planning to secure parts availability and quality.
• Provide transparent cost/lead‑time to stakeholders and proactively communicate risks.

• Identify tangible cost reductions in freight, duties, packaging, and inventory holding.
• Consolidate shipments, optimise Incoterms (where applicable), and propose route/carrier improvements.
• Support pricing/margin decisions through cost breakdowns and variance analysis.

• Operate and evidence key controls across order‑to‑cash, inventory, and trade compliance.
• Prepare audit samples, respond to findings, and implement corrective actions in a timely manner.
• Maintain process documentation (SOPs, work instructions, control matrices).

• Implement packaging optimisation initiatives to reduce damage, cube, and cost while improving sustainability.
• Validate packaging specs with suppliers and 3PLs; pilot and roll out changes with clear success metrics.

• Be the operational point of contact for dealers and RAM on parts availability, supersession, and application queries.
• Coordinate with technical teams to resolve product queries and quality concerns.
• Provide clear, proactive communications on ETAs, constraints, and workarounds.

• Own routine analytics: stock levels, back orders (BO), slow/obsolete items, and supersession mapping.
• Set and adjust stock parameters (min/max, reorder points) to balance service and cash.
• Drive actions to improve stock turns and fill rate; clear aged/obsolete inventory.

• Plan and execute cycle counts and annual counts with 3PL partners; investigate and close variances.
• Ensure compliance to count procedures and documentation standards.

ERP (e.g., SAP or similar), WMS/3PL portals, Excel (advanced), and basic Power BI or equivalent for operational reporting.

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field.
• Experience in parts/aftersales/logistics with hands‑on import/export and inventory control experience (automotive preferred).
• Working knowledge of EU customs processes, HS/COO, and Incoterms; experience in audit/SOX environments is a plus.
• Strong data skills (Excel), attention to detail, and bias for…