Parts Business Manager

Parts Business Manager
Coventry
Full-Time Hybrid

Our client is a leading manufacturer operating within the high-performance automotive sector. They are seeking an experienced Mandarin speaking Parts Business Manager – Europe to support the operational delivery of their European spare parts business. This role is responsible for parts availability, inventory performance, customs compliance, dealer support and operational improvement activities across Europe. Working closely with Regional Account Managers, technical teams, suppliers, logistics providers and dealers, you will play a key role in driving operational excellence and continuous improvement throughout the parts supply chain.

In this role, you will be responsible for the end-to-end execution of the European parts business. You will work closely with dealers, Regional Account Managers, technical teams, suppliers, freight providers and logistics partners to ensure parts are delivered efficiently, inventory is managed effectively, and all import/export activities remain compliant. This position plays a key role in delivering excellent customer service, optimising operational performance and supporting the continued growth of European Aftersales operations.

• Coordinate with the IT department to support the development and enhancement of spare parts systems.
• Execute day-to-day import and export activities across EU and non-EU markets.
• Prepare and verify shipping, customs and trade documentation.
• Coordinate with customs brokers, freight forwarders and warehouse providers to ensure on-time deliveries.
• Monitor shipments and resolve delays, customs issues and discrepancies.
• Maintain accurate HS Code and Country of Origin (COO) data for all parts.
• Support dealer and internal enquiries relating to customs classification, origin and duty requirements.
• Process customised and non‑standard parts orders from order receipt through to fulfilment.
• Work with engineering, suppliers and planning teams to secure parts availability.
• Identify opportunities to reduce freight, duty, packaging and inventory costs.
• Support shipment consolidation and logistics optimisation activities.
• Operate and maintain internal controls covering inventory, order management and trade compliance.
• Support internal audits, external audits and SOX compliance requirements.
• Maintain process documentation, standard operating procedures and work instructions.
• Deliver packaging optimisation projects to reduce cost, damage and environmental impact.
• Act as an operational point of contact for dealers and Regional Account Managers.
• Coordinate with technical teams to resolve parts and quality‑related enquiries.
• Monitor stock levels, back orders, supersessions and obsolete inventory.
• Maintain inventory parameters including reorder points and stock levels.
• Drive actions to improve inventory accuracy, stock turns and service levels.
• Coordinate cycle counts and annual stock counts with third‑party logistics providers.
• Investigate stock variances and implement corrective actions.
• Produce operational reporting and inventory analysis using business systems and reporting tools.

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering or a related discipline.
• Experience working in parts, aftersales, logistics or supply chain operations.
• Hands‑on experience managing import/export activities and inventory control.
• Working knowledge of EU customs regulations, HS Codes, Country of Origin requirements and Incoterms.
• Experience supporting inventory management and stock optimisation activities.
• Strong Microsoft Excel skills.
• Experience using ERP systems such as SAP or similar platforms.
• Experience using WMS systems and operational reporting tools.
• Knowledge of Power BI or equivalent business reporting software.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder management capability.
• High level of attention to detail and organisational skills.
• Fluent English language skills.
• Additional European language skills would be advantageous.
• Experience with in an automotive environment would be beneficial.
• Experience working within an…