Customs Operations Specialist – Cross-border Imports; Mandarin-speaking
Listed on 2026-09-11
-
Supply Chain/Logistics
Supply Chain & Logistics, Logistics Coordination, Import Export, Dispatcher
Who We Are
At JINGDONG Logistics (JD Logistics), part of , we are a leading technology-driven supply chain and logistics solutions provider under Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy Logistics and Joy Express, as we continue scaling ’s international logistics footprint.
Learn more about who we are and what we do:
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
AboutThe Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Department: UK Country Team – Transport and Logistics Operations
Location:
United Kingdom
Reporting Line: UK Head of Transport
Role OverviewResponsible for daily customs operations for goods imported into the UK, coordinating documentation, customs clearance, inspections and release, through to collection and warehouse handover. The role ensures accurate documentation, shipment visibility, timely resolution of issues and control of avoidable costs.
Key ResponsibilitiesCollect, check and submit import documentation, including commercial invoices, packing lists, transport documents and applicable licences or certificates. Verify shipment descriptions, quantities, values, origin, commodity codes and importer details, resolving missing or inconsistent information before declaration. Provide accurate clearance instructions to customs brokers and monitor declaration progress, duty and tax arrangements, and customs release. Coordinate declaration corrections where required and retain supporting records.
Act as the UK operational contact for the intercontinental team, China-based teams, suppliers, freight forwarders and customs brokers. Establish clear documentation requirements, deadlines and responsibilities for each shipment. Coordinate arrival updates, customs release, collection and warehouse bookings with local transport and warehouse teams. Monitor broker performance and drive improvements in turnaround times, accuracy and responsiveness.
Coordinate responses to customs examinations, documentation requests, rejected declarations and shipment holds. Maintain an exception log with clear ownership, operational impact and expected resolution dates. Escalate significant delays, additional costs and compliance concerns to UK management, and follow issues through to closure.
Follow company customs procedures…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).