Field Service Engineer - Road Equipment

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title:

Field Service Engineer - Road Equipment

Location:

Field Based, South of England (covering theSouthWest,South East, South Coast and extending into the Midlands. Occasional support may be required in other regions across the UK to meet business and customer needs.)

Contract:

Permanent, Full-Time
Salary:
Competitive, Dependent on Experience

We’relooking for an experienced Field Service Engineer - Road Equipment to join our growing Customer Support team. Covering a large territory across the South of England,you’llbe responsible for servicing,maintaining and repairing

Dynapacroad construction equipment at customer sites, ensuringmaximummachineuptimeand delivering an exceptional customer experience.

This role offers the opportunity to work independently while being supported by a wider team of technical experts, Customer Support Representative sand managers.

You’llcombine strong technicalexpertisewith a customer-focused and commercially aware approach, helping customers maximise the performance of their equipment.

• Service,maintain and repair
  
  Dynapacroad construction equipment to OEM standards.

• Diagnose and rectify mechanical,hydraulic and electrical faults.

• Carry out planned maintenance,inspections and breakdown repairs.

• Identify opportunities foradditionalservice,partsand aftermarket sales.

• Work closely with Customer Support Representatives and internal teams to deliver excellent customer outcomes.

• Install software updates, machineenhancementsand technical modifications.

• Complete electronic job cards, service reports,timesheets and associated documentation accurately and in real time.

• Order and manage parts in line with company processes.

• Participate in call-out and breakdown support rotas when required.

• Ensure all work is carried out safely andin accordance with company policies and procedures.

• Build andmaintainstrong relationships with customers across your territory.

• Attend technical training and development activities tomaintainand enhance knowledge and skills.

You’llbe a motivated and self-sufficient engineer with a passion for delivering excellent customer service. Comfortable working independently across a large geographical territory,you’llpossessstrong diagnostic and problem-solving abilities and take pride in delivering high-quality work.

You’llalso be flexible and willing to travel extensively, including providing occasional support in other UK regions when business needs require.

• Recognised engineering qualification (NVQ Level 3, City & Guilds or equivalent) in Plant, Agricultural, Construction Equipment or HGV Engineering.

• Proven experience servicing and repairing heavy plant, construction equipment, agricultural machineryor similar mobile equipment.

• Strong diagnostic skills across mechanical,hydraulic and electrical systems.

• Good understanding of diesel engines, hydraulics,transmission sand electrical systems.

• Strong communication skills and the ability to explain technical information clearly to customers and colleagues.

• Full UK driving licence.

• Strong organisational skills and the ability to work independently.

• Good IT skills and experience completing electronic service documentation.

• Previous experience working on road construction equipment, compaction machineryor paving equipment.

• Knowledge of Dynapacproducts.

• Previous field service experience.

• Manufacturer training certifications.

• Experience using machine software and telematics systems.

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your health, wellbeing,finance sand work-life balance. Benefits include a Health Cash Plan, 24/7 GP access, free physiotherapy…