Fulfillment Center Manager

Job Description

This role can be based in either of the following :
Our London office at 2 Eastbourne Terrace, London or at our Fulfillment Center Zooplus & DIRKS Consumer Logistics Limited, Carbon 207, Coventry CV3 4FJ
, United Kingdom

In order to be able to supply our customers across Europe quickly and follow our quality standards, our European distribution centers / Fulfillment Centers (FCs) are an integral part of the Zooplus network.

In this function, the manager understands the FC as a holistic process that begins with inbound shipments management and ends with deliveries meeting the satisfaction of the customer at their doorstep. With the on-site team at multiple outsourced FCs, the daily tasks and challenges include ensuring the highest customer service, quality, punctuality, efficiency and cost optimization enabled by collaboration with our service partners.

A constantly high level of process stability and transparency on production, together with a continuous improvement mind-set, is key for success.

The FC manager is the communication link and facilitator between Zooplus and the service provider.

• Manage relationships and act as a liaison between the logistics service provider and Zooplus
• Monitoring and managing supplier performance, KPIs and supplier reports and leading corrective actions
• Conducting weekly business reviews and GEMBA walks, including the follow-up of identified issues
• Analyzing service levels and cost
• Drive Continuous improvement of warehouse processes in collaboration with the logistics service providers
• Support and lead projects related to operations linked to continuous improvement and customer satisfaction
• Close cooperation with headquarter and cross‑functional teams across Europe
• Drive Zooplus quality expectations and standards together with our external Logistics‑Service‑Provider
• Controlling and improving material flow processes proactively and reacting in a timely manner for issue resolution
• Responsible for inventory levels of consumables, optimizing usage and monitoring delivery timeliness
• Direct reporting to the Regional Manager Fulfillment Operations
• Help to drive the strategic development of the Fulfillment Team
• Collaborate with the service provider and the Engineering team to investigate further capacity increase projects
• Contributing to monthly and quarterly business reviews

End-to-end responsibility as Subject‑Matter Expert for FC network‑related processes :

• develop process standards and implement them, request and support design metrics, KPIs, tools and dashboards;
• train other FC managers on the processes and
• lead processes related to regular metrics reviews and benchmarking with all FC managers
• Supporting FC launches
• Taking over the responsibility for more than one FC

• Several working years and strong experience in 3rd party logistics on provider and / or customer side (e-commerce / B2C preferred) or experience leading as site leader of a warehouse
• Profound methodological competence in the areas of process and material flow analysis respectively, intralogistics
• Lean Management / Six Sigma experience
• Experience in leading medium complex to complex role related projects
• Sound understanding of e‑commerce fulfillment processes and technical requirements
• First people management skill

With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup : 60% in‑office, 40% remote , collaborating with colleagues across locations.

• 20% discount in our zooplus shop
• Internal and external training
• Team events
• Simply Health Cash Plan

#LI‑Hybrid

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.