Senior Manager BusWorld Ashcroft Way, Cross Point Business Park Service & Support

Daimler Buses UK Ltd
• Ashcroft Way, Cross Point Business Park, Coventry, CV2 2TU
, GB

Experience: HNC/D in Motor Vehicle or Mechanical Engineering

Department: Service & Support

Senior Manager Bus World Home

We’re looking for an experienced and driven Senior Manager to lead our Technicians and Service Centre Teams. You’ll take full responsibility for operations, ensuring exceptional customer service while meeting turnover and profit targets.

As the Senior Manager, reporting directly to the Director of Customer Service and Parts, you will:

• Lead day‑to‑day Service Centre and Mobile Technician activities.
• Deliver on budgets, targets, and quality standards.
• Recruit, coach, and inspire a high‑performing team.
• Build strong customer relationships and resolve issues effectively.
• Drive new business opportunities and growth.
• Ensure compliance with health, safety, and company policies.

This is a hands‑on leadership role where you’ll make a real impact on both team performance and customer satisfaction.

We’re looking for someone with:

• HNC/D in Motor Vehicle or Mechanical Engineering (minimum).
• Proven management experience in the commercial motor vehicle industry (Bus & Coach or Truck & Van preferred).
• A track record of leading teams, managing budgets, and delivering profitability.
• Strong leadership, customer service, and commercial skills.

• A salary from £60,000 plus a performance‑related bonus.
• 39‑hour working week, Monday to Friday.
• 33 days holiday per year (including statutory holidays).
• Life assurance from day one (4x basic salary).
• Group personal pension scheme, with employer contributions increasing with service length.
• Private medical insurance.
• Access to the Mercedes‑Benz car lease scheme.
• Employee assistance & wellbeing programme.

Job Types: Full‑time, Permanent

Pay: From £60,000.00 per year

Work authorisation: United Kingdom (required)

• Company Pension
• Company Car

Daimler Buses UK Ltd is a subsidiary of Daimler Truck AG – one of the world’s largest commercial vehicle manufacturers. Daimler Buses UK Ltd caters for the UK and Irish markets. Home to four brands, we are the official local supplier of Mercedes‑Benz and Setra buses and coaches. All our vehicles are fully supported by our OMNIplus service and parts brand.

Through Bus Store, our pre‑owned sales brand, we facilitate the buying and selling of quality vehicles with additional warranty and financing options.

Lead. Grow. Deliver.