Operations Manager - Fulfilment Centre

Base pay range

Ensuring that our re-commerce Fulfilment Centre operates with consistency, efficiency and scalability in a fast-growing, technology-enabled logistics environment. This role is key to delivering operational stability during growth, maintaining customer excellence and strengthening the leadership structure for long-term success.

Reporting to the Fulfilment Centre Manager, you’ll play a pivotal role in leading the day‑to‑day operational performance of a high‑volume, semi‑automated fulfilment centre, supporting both B2C and B2B logistics operations.

You’ll also be responsible for operational planning and coordination of operational activities ensuring all pick, pack and receive functions are executed efficiently, safely and in line within budget and service‑level expectations.

As the Operations Manager, you’ll lead the tactical delivery of site performance managing labour deployment, throughput planning, KPI execution and cross‑shift coordination to maintain consistent reliable operations. You will also coach and develop our Team Managers while driving continuous improvement to strengthen efficiency, safety and engagement.

Working closely with the Fulfilment Centre Manager, you’ll ensure operational plans are executed effectively, teams are enabled to perform at a high level, and the fulfilment centre continues to improve across all core processes.

• Lead end‑to‑end fulfilment operations (pick, pack, dispatch, receive) across multi‑shift, 500+ workforce, ensuring SLA, productivity, quality and safety targets are met.
• Drive daily performance using KPIs, labour planning and effective coaching of Team Managers to maintain a high‑performance, inclusive and drive safety‑first culture.

• Monitor KPIs, act on variances quickly, and provide clear reporting to senior leadership.
• Execute continuous improvement and automation initiatives to boost efficiency, reduce cost and enhance service reliability, delivering predetermined Operational Excellence activities and identifying new opportunities while ensuring SOP compliance and best‑practice adoption.

• Collaborate with Engineering, Inventory Control, Logistics, Safety, Admin, Supply, Product and Customer service teams to resolve issues and maintain smooth end‑to‑end operations.
• Support transformation projects and ensure seamless rollout of new technologies, workflows, process changes and site expansion initiatives.

• Manage labour planning, resource allocation, and cost‑control opportunities in line with financial targets.
• Support budgeting and forecasting, maintain audit‑ready documentation, and uphold strong operational discipline and safety compliance.

• Proven experience managing operations in a large‑scale fulfilment or logistics centre (B2C and/or B2B).
• Track record of managing teams of over 500 operatives through Team Managers and multi‑shift structures in a site leadership role.
• In‑depth understanding of pick, pack, dispatch and receive operations in semi‑automated environments.
• Experience implementing Lean/Continuous Improvement and process optimisation projects.
• Strong leadership and people‑management capability able to inspire, coach and develop diverse teams.
• Commercial awareness with ability to manage operational costs and drive efficiency.
• Excellent communication, analytical and problem‑solving skills with data analytics capability (e.g., Tableau or similar tools) considered highly beneficial.
• High degree of resilience and adaptability in a fast‑paced evolving business environment.
• A Lean Six Sigma Green Belt qualification, relevant undergraduate degree and advanced proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) would also be useful.

Please note: The fulfilment centre operates seven days a week, including night shifts from Monday to Thursday. As a result, flexibility in working hours will be required to support operational needs and cross‑shift leadership.

We have offices in the UK, US and Hungary, with over 1,000…