Customer Service Manager; Start Up, Global

Customer Service Manager (High Growth Start Up, Inside a Large Global)

• Contract:
  
  Full Time

Location: Coventry(Office based,initiallywithamovetohybridlongterm)

Working Pattern: Monday–Friday(09:00–17:00)

Areyoureadytoleadacentreofexcellencefortheluxurysector?

Wearelookingforapeople-focusedleadertoshapeaflagshipoperationfromthegroundup.

Ourcustomeroperatesattheintersectionofgloballogisticsexpertiseandstart-upagility.

Basedattheirflagship Coventrysitetheyprovidebespokeaftersalesandfulfilmentforhigh-growth,prestige brands.

Thisroleisaboutmorethanjustmanagement;itisaboutbuildingasustainable,high-performingcultureinadynamicenvironment.

We are looking for a 21st Century Leader- someone who is inclusive, adaptable, and motivated to leave a legacy. You will have direct exposure to senior leadership and the opportunity to make a tangible impact on a high-profile operation.

• Impactful Leadership: You will enjoy the autonomy of a start-up environment, supported by the world-class infrastructure of a market leader!
• Luxury Standards:Ourclientsoccupythehigh-growthluxuryspace.
  
  Youwillleadyourteamtoensureeverycustomerinteractionreflectsthatprestige,maintainingagoalof
  90%+customer satisfaction(CSAT).
• AFlexible
  
  Future: This role requires a consistent on-site presence during the initial transition phase. Once operational stability is achieved, you will lead the shift towards a flexible hybrid model.

• Empowering Others:Youwillleadthefullemployeelifecycle,frominclusiverecruitmentandonboardingtocontinuouscoachingandprofessionaldevelopment.
• Insightful Analysis:Youwillusedatatotellastory.
  
  Using
  
  Exceland
  
  CRMtools,youwillidentifycontacttrends,prepareoperationalreports,andsharestrategicrecommendationswiththeseniorteam.
• Collaborative Problem Solving : Actasthevitallinkbetweenthecustomerandthewarehouse,workingcloselywithfulfilmentteamstoresolvecomplexqueriesandimproveprocesses

• Haveledatmanagedteamsbeforeina Logistics,Retail,orproduct-led Customer
  
  Serviceenvironmenttoensureyouhaveabasicunderstandingofthesupplychain.
  
  Youmaybeanestablished Manageroranemergingtalentwhoisrestrictedbygrowthinyourcurrentrole
• Beproficientwith
  
  MSOffice(Teams,Excel,Outlook) andcomfortableusingmulti-channelticketingsystems(theteamalsousean
  
  AIChat Bot
• Ideallybeavailableona4weeknoticeperiodorless,asthisisanurgentrole!

• Professional Visibility:Significantopportunitiesforcareergrowthwithinaglobalorganisation.

If you have seen a vacancy you are interested in fill in the form below and attach your CV, we will be in contact with you shortly