Service Supervisor

Overview

Role:
Service Supervisor

Location:

Coventry CV4

Salary: up to £35,000

Hours:

Monday to Thursday 8:00–16:30, Friday 8:00–13:30

Benefits:
Free parking, 26 days holiday plus Bank Holidays, healthcare and pension 5%

This role is with a client seeking to recruit an experienced Supervisor to lead and manage after-sales, service and maintenance operations. It is a key role responsible for coordinating all product service activity, ensuring excellent customer support, profitable service delivery, and continuous improvement of service processes. The role covers scheduled and reactive service events, routine and non-routine repairs, and maintenance carried out at the company’s premises, customer sites, and approved service centres both in the UK and internationally.

You will act as the main point of contact for service-related activity while leading a small service team of 3 and work closely with internal sales and customers.

This is a full time office based role working 37.5 hour working week - Monday to Thursday 8:00–16:30 and Friday 8:00–13:30.

• As the Service Supervisor you will act as the primary point of contact for all product service activity
• Coordinate, schedule, and manage all product service and maintenance events for either 24 or 48 month cycles
• Maintain a proactive booking system to control service workload and resource planning
• Generate service-related quotes and contracts alongside the sales team
• Track and report service work-in-progress at onsite and at external service centres
• Provide timely updates to customers daily, including lead times and service information
• Build and maintain strong, long-lasting customer relationships and partnerships working closely with sales
• Receive, manage, and resolve customer feedback and complaints in a timely manner
• Ensure service contracts are delivered in line with agreed terms and conditions
• Allocate workload and monitor team performance
• Record and report all service events, providing accurate monthly reports to management
• Be accountable for service revenue performance against targets
• Lead continuous improvement initiatives

• Proven experience in a service coordination, service management, or supervisory role
• Strong leadership skills with the ability to motivate and manage a team
• Excellent organisational and scheduling skills
• Commercial acumen with experience managing service revenue and contracts
• Excellent communication and relationship management skills
• Positive attitude and reliable nature
• Customer focused
• Proactive with a problem-solving mindset
• Committed to continuous improvement and operational excellence

• Free onsite parking
• 26 days holiday plus bank holidays
• Healthcare
• Pension

If you are an experienced Supervisor, Service Manager, or Service Supervisor looking for a role that offers long-term development, please apply today.