Head of Management

Age UK Coventry & Warwickshire are seeking torecruit a highly organised and detail driven Head of Money Management. The service includes a regulated corporate appointeeship service and financial support services.

This new role will lead the service, ensuring full compliance with contractual and regulatory requirements. The postholderwill be responsible for ensuring the service operates effectively and to aconsistently high standard, delivering person-centred, high-quality supportto our clients.

Reporting to the Director of Services and working closely with the services steering groups, the postholder will bepivotal in overseeing, supporting, and managing the controlled and sustainable expansion of the service. This will include strengthening governance frameworks, enhancing operational systems and ensuring complete transparency across the service.

We are seeking a highly experienced individual with a proven track record in managing complex legal, regulated, financial,statutory, or governance matters, where accuracy, accountability,transparency, and professional integrity are paramount.

Additionally, the successful candidate will:

-Demonstrate a proven track record of leading teams and delivering high-quality services in line with contractual or commissioner requirements.

-Confidently interpret and apply policies, contracts, and regulatory frameworks, exercising sound judgement and analytical thinking

-Communicate complex information clearly and professionally, bothin writing and verbally, with excellent attention to detail.

-Build strong effective relationships with internal and external stakeholders.

-Maintain meticulous organisation and record keeping supported bystrong digital literacy and the ability to learn new systems.

We're a local charity working in the community to support older people, their families and carers.

We want everyone to be able to love later life.

Job Description

Post

Title:

Head of Money Management

Reporting Line: Director of Services

Responsible for: Money Management Team Leader and Casework Supervisors

Summary of post: The Head of Money Management role will serve as the senior point of contact for the Money Management service. The post holder will provide line management supportto the Team Leader and a team of Casework Supervisors. They will be central to delivering both local authority and privately funded services effectively. Identifying, mitigating, and monitoring risk at a service level.

As a keymember of the Leadership Team, the post holder will also contribute to the strategic direction and overall management of the charity.

Hours ofwork: 37 per week

Dutiesand responsibilities:

Strategic Leadership & Service Direction

1.Lead and oversee the delivery of the Money Management service, ensuring alignment with the organisations strategic plan, regulatory and contractual obligations, and quality standards.

2.To be an active, integrated and cohesive team member of the leadership team, supporting the Senior Management Team in strategydevelopment and delivering the organisations vision.

3.Support the Director of Services in providing leadership and direction in the development of the Money Management service,including identifying development and income generating opportunities, andareas of innovation.

4.Actively contribute to the Money Management steering groups, offering insight into operational delivery and performance,risk management, and service improvements.

5.Monitor sector developments, legislation, andbest practice, ensuring the service remains compliant, relevant, and forward thinking.

6.Identify opportunities for partnership development, service expansion, and collaborative working to enhance the services reach.

Operational Management &Service Delivery

7.Manage statutory local authority contracts,ensuring robust record keeping, accurate data management, and timely internal and external reporting.

8.Review, monitor and strengthen systems,processes and procedures. Embedding a culture of continuous improvement,accountability and transparency.

9.Lead key organisational and service projects orevents. Ensuring effective planning, delivery and evaluation.

10. Proactively promote Money Management to maximise uptake and optimise service delivery.

11. Act asthe senior escalation point within the service

12. Facilitate strong client safeguarding

13. Provide strong leadership, direction and mentoring to direct reports, enabling them toperform effectively and with confidence.

14. Drivea high-performance culture, including managing staff performance, setting clear expectations, and fostering a culture of professional confidence andresilience.

15. Identify and support training and development needs across the service, to allow staffto have the skills and knowledge required.

Governance, Risk, &Reporting

16. Contribute to the charity's management of risks. Including taking responsibility for service level risks, identifying emerging risks within the service, and ensuring agreed mitigation plans are…