Hard Services Account Manager

Hard Services Account Manager

Facilities Management | Building Services | UK Contracts

Salary: £60,000 - £65,000

Package:
Car Allowance + Benefits

Location:

Coventry

Holidays: 25 days + bank holidays

The Role

We're working with a well-established Facilities Management provider looking to appoint an experienced Hard Services Account Manager to oversee a portfolio of commercial contracts.

This is a client-facing role with full responsibility for service delivery across HVAC, Electrical, Mechanical and Building Fabric, ensuring contracts run compliantly, efficiently and profitably.

You'll be the key link between engineers, subcontractors and the client - owning performance, compliance and relationship management across your accounts.

Key Responsibilities

Manage a portfolio of Hard FM contracts across commercial environments
Act as the primary point of contact for client stakeholders
Ensure delivery of PPM & reactive maintenance in line with SLAs and KPIs
Lead and support site teams and mobile engineers
Oversee subcontractor performance and statutory compliance
Manage budgets, variations and lifecycle works
Drive health & safety and audit readiness
Identify upsell opportunities and support contract growth
Produce performance reports and attend client review meetings

What We're Looking For

Experience as a Hard Services Account Manager / Contract Manager
Strong technical background in HVAC / Electrical / Mechanical FM
Proven experience managing commercial FM contracts
Confident client-facing communicator
Strong understanding of compliance and CAFM systems
Commercially aware with budget and variation control experience
IOSH / NEBOSH (desirable, not essential)

What's On Offer

£60,000 - £65,000 basic salary
Car allowance
25 days holiday + bank holidays
Pension & benefits package
Clear progression within a growing FM business

Please contact (url removed)