Outbound team leader

Here at Birkdale, we are the UK’s leading and most trusted brand for gate and fencing accessories. For almost 40 years, we’ve built this reputation through innovation, product quality, and exceptional service.

We are seeking a motivated, organised, and hands‑on individual to join our team as an Outbound Team Leader. In this role, you will be responsible for leading and coordinating the outbound warehouse team, ensuring all customer orders are picked, packed, and dispatched accurately, efficiently, and on time. You will oversee order fulfilment processes, maintain compliance with company procedures, and drive high standards of accuracy, productivity, and safety within the operation.

Acting as a key link between the warehouse, logistics, and wider business, you will ensure seamless workflows and timely delivery to customers.

This position suits someone with strong leadership skills who thrives on problem‑solving, takes ownership of team performance, and is committed to continuous improvement. You’ll be part of a supportive leadership team, playing a vital role in maintaining Birkdale’s reputation for reliability, efficiency, and outstanding service.

• Lead and manage the outbound warehouse operation to meet service, productivity, and accuracy targets.
• Oversee picking, packing, and dispatch to ensure all orders are processed on time and in full.
• Maintain high levels of order accuracy, investigating errors and implementing corrective actions.
• Manage team performance through clear objectives, coaching, and regular performance reviews.
• Ensure full compliance with health & safety legislation, company policies, and audit requirements.
• Coordinate with Customer Success, Operations, and Inventory teams to support smooth order fulfilment.
• Monitor KPIs and prepare performance reports, identifying risks and improvement opportunities.
• Maintain high standards of housekeeping, space utilisation, and operational efficiency.
• Act as the escalation point for outbound issues and provide operational cover across warehouse functions when required.

• Proven warehouse or logistics management experience with strong leadership capabilities.
• Strong leadership, communication and organisational skills
• Experience in fostering teamwork and motivating staff towards shared goals.
• Experience using WMS and Microsoft Office
• Calm, solutions focused approach in a fast paced environment
• Six Sigma or Lean Management training (desirable)

• Skill Development:
  We put our employees first, with opportunities for progression and development
• Team Culture:
  Join a friendly, down‑to‑earth team that values collaboration, transparency, and mutual support.
• Purposeful Work:
  Be part of a growing company with a strong service reputation and exciting goals ahead.
• Health Insurance with Mental Health Support options
• Death in Service
• Quarterly bonus scheme
• Discounted gym memberships
• Employee Assistance Programmes
• Monthly employee recognition scheme, work anniversary recognition scheme
• Bike2
  
  Work Scheme
• Vehicle salary sacrifice scheme
• Free EV charging at HQ
• Free, secure on‑site parking

At Birkdale we are proud to be an equal opportunities employer; should you need reasonable adjustments at any point in the application or interview process, please let us know.