Deputy Director of Service Delivery

Apply before 11:55pm on Sunday 15th March 2026

Birkenhead, North West England, CH41 6DU
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Croydon, London (region), CR0 2AQ
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Coventry, West Midlands (England), CV1 2WT
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Durham, North East England, DH1 5TR
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Weymouth, South West England, DT4 9TT
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Gloucester, South West England, GL1 1DQ
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Kingston upon Hull, Yorkshire and the Humber, HU2 8JN
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Leicester, East Midlands (England), LE3 5DR
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Nottingham, East Midlands (England), NG2 1AW
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Peterborough, East of England, PE2 8YY
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Plymouth, South West England, PL6 5WS
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Warton, North West England, PR4 1TE
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Swansea, Wales, SA7 9FQ
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Telford, West Midlands (England), TF3 4LR

We are pleased to invite applications for two senior leadership opportunities within HM Land Registry’s Service Delivery Directorate:

Deputy Director of Strategic Operations and Deputy Director of Service Delivery.

At HMLR, we are passionately committed to meeting the needs of our customers through the delivery of operational excellence. As we continue to build a highly collaborative, customer‑focused and inclusive culture, we welcome applications from inspiring and experienced leaders who bring significant service delivery experience, an impressive track record of driving high performance, and a deep commitment to continuously improving the customer experience.

To help enable ongoing transformation, we are investing in a digital mission which will enhance our customers’ and colleagues’ experience through innovative and modern digital solutions. You will be experienced in leading multidisciplinary and dispersed teams to deliver against key performance indicators whilst adapting to changing technologies and innovations. You will understand that operational innovation and excellence must meet the needs of the customer, and you will have delivered significant improvements to customer satisfaction through embedding a continuous improvement culture.

As Deputy Directors in Service Delivery, you will be passionate and ambitious about providing the highest quality services to our customers. We see a people‑focused culture as a key enabler of this, achieving high levels of customer satisfaction and staff engagement, and you will demonstrate leadership, coaching and role‑modelling of our values and behaviours in everything you do.

Check out the video below to find out more from our Director of Land Registration on

Reporting to the Director of Land Registration Services, these roles have delegated authority for leading Service Delivery Group activities, focusing on delivering and improving key end‑to‑end services with increased emphasis on customer need and experience. Both roles will lead multi‑disciplinary Service Delivery Teams to deliver and continuously improve services for the benefit of HMLR’s customers, leveraging digital delivery where feasible and doing so in line with our leadership expectations and cultural aspirations.

You will provide strategic direction and leadership across service teams, working collaboratively with other service delivery areas to ensure a joined‑up, efficient and customer‑focused approach across the whole of Service Delivery. You will ensure HMLR continues to develop and evolve services to meet the needs of both citizen and professional customers, driving improvements to systems and processes, championing new technologies to deliver improved customer and colleague experience, and providing value for money.

Both roles form an active and effective part of the Service Delivery Senior Leadership Team (SD SLT) and the Senior Executive Leadership Team (SET), working collectively to ensure the aims within the Corporate Strategy and deliverables within the Service Delivery Plan are met.

We are keen to hear from leaders who have delivered exceptional performance results through their teams, and through building a high‑performance culture and engaging their people using comprehensive leadership capabilities. You will bring experience across people, process, system and operating model change, preferably in a customer‑facing casework environment, alongside experience of cross‑cutting themes including operational performance and…