Operations Manager - Trades

Position:
Operations Manager

Key Responsibilities:

We are looking for a hands on, people focused leader who knows the trades inside out and isn't afraid to challenge, motivate, and inspire. In this role, you'll drive high quality maintenance performance across the field - leading by example, guiding Supervisors and technical teams, and ensuring every job is delivered safely, efficiently, and with the customer at the heart of it.

You'll take ownership of day to day operations: managing contractors, optimising technical resources, monitoring KPIs, and keeping work on spec, on time, and on budget. You'll build strong relationships with customers and internal teams, continually raising standards and pushing for operational excellence.

From shaping performance data to developing your team's technical capability, supporting voids and project work, and contributing to long term service strategy - you'll play a key role in how our maintenance operations evolve. And when the unexpected happens, you'll be the calm, capable leader who steps in to support.

Qualifications and experience:

Ideally you will be qualified in a building related subject to HNC, City & Guilds or NVQ or relevant trade background
Proven experience of working within an organisation delivering maintenance and building services (preferably within Social Housing) covering multiple work streams over a dispersed geographical area.
Ability to lead and motivate teams of skilled, trade-based employees and supervisory staff across various work streams including void repairs, responsive repairs and planned works.
Ability to demonstrate a strong customer focus and strives to continually improve quality of service provided

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people