Centre Manager

Location:
Moat House and Neighbourhood Leisure Centre

Hours: 37.5 Hours

Rate of Pay:
To be confirmed, dependent on experience

CV Life is seeking an inspiring and motivated Centre Manager to lead the continued success of Moat House Leisure and Neighbourhood Centre — a valued hub at the heart of the community. This is an exciting opportunity for an experienced manager who is passionate about people, community engagement, and delivering exceptional customer experiences.

As Centre Manager, you will lead and motivate a dedicated team to achieve outstanding standards of customer service, operational excellence, and community impact. Working closely with the Head of Operations – Neighbourhood and Communities, you will play a key role in managing the Centre’s facilities while developing and maintaining the unique partnerships that make the Centre such an important community asset.

We are looking for a dynamic and proactive individual with proven management experience and the ability to build strong relationships with stakeholders and user groups. The successful candidate will have experience in co-creating programmes with partners, alongside excellent organisational, planning, administration, IT, and communication skills. The ability to work independently, take initiative, and inspire others is essential.

This role would suit someone who is enthusiastic, reliable, self-motivated, and committed to supporting the social objectives and values of CV Life. In return, you will have the opportunity to make a real difference within the local community while working within a supportive and forward-thinking organisation.

Salary to be discussed with successful candidates.

Apply today and join our team!

DBS Clearance will be required for the successful candidate.
Please click on this link for further details:

CV Life is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Reporting to:
Head of Operations – Neighbourhood and Communities

Responsible for: Duty Managers, Recreation Attendants, Customer Service Advisors, Cleaners

Coventry Sports Foundation and Culture Coventry are independent organisations who work collaboratively through CV Life, so that this Job Description as a CV Life document extends to cover the employment contracts held with either Culture Coventry Trust or Coventry Sports Foundation.

To be directly responsible for the day-to-day management of the Centre and its associated facilities.

• To co-create with local communities and partners the holistic programming of Moat House Leisure and Neighbourhood Centre (MHLNC).
• A commitment to delivering an excellent visitor-focused experience at MHLNC.
• To be responsible for the day to day Operational Management of MHLNC.
• To be responsible for the Line management and professional development of the MHLNC team, adapting your style depending on the needs of your team.
• To develop systems to capture detailed KPI’s and customer feedback and regularly provide reports on key emerging trends.
• The management of the shared areas and wider tenant requirements within the leased areas of MHLNC.
• To contribute to the annual development of the CV Life, Coventry Sports Foundation business plans.
• To use insight and customer feedback and to develop the MHLNC annual site business plan with associated action plans and suite of KPIs that align to overarching CV Life vision and objectives.
• To be constantly involved in all areas of the Company’s Policy and Procedure reviews and manage such implementation and applications of policy within the Sports Centre environment.
• To work with the Facilities Management team to ensure all statutory requirements within the facility are adhered to.
• To structure and organise communication networks within the various departments within the Centre and lead meetings as appropriate.
• To work with the Head of Operations – Neighbourhood and Communities and other Centre Managers within the Company to develop complementary marketing campaigns to continually strive to increase usage and revenue…