Project Support Officer; FTC

Role Overview

The Project Management Office is looking for an individual passionate and experienced to join a centralised PMO.

The Project Support Officer is a key enabling role within the PMO, providing high‑quality project, governance, and insight reporting support across a defined portfolio of projects. Working in close partnership with Project Managers, Programme Leads, and senior stakeholders, the role contributes to the effective planning, control, and delivery of projects aligned to organisational priorities. This is an exciting opportunity for someone looking to thrive in an environment where your ability to juggle multiple tasks within a projects environment is valued.

Acting as a trusted point of contact for their portfolio, the role promotes consistency, transparency, and good project discipline, while proactively identifying risks, gaps, or emerging issues. Through strong organisational skills and collaboration, the Project Support Officer supports delivery confidence and contributes to continuous improvement across the portfolio and wider PMO.

This role is critical to fostering strong project discipline, supporting informed decision‑making, and contributing to the successful delivery of organisational priorities.

The ideal candidate will be individually trained or have equivalent experience in:

• Providing high‑quality project support across a defined portfolio of projects.
• Onboarding new projects and supporting projects through the full lifecycle, from initiation through to closure, ensuring appropriate processes and controls are applied at each stage.
• Maintaining and delivering a high volume inbox of project‑related activities.
• Effectively problem solve Project Management queries.
• Ensuring fluid communication between all stakeholders and harmonising project reporting to maintain consistency and clarity.
• Proactively alerting Project Managers to project‑related issues – risks/budgets or schedule overruns.
• Supporting portfolio‑level and project‑level governance and assurance processes, ensuring compliance with PMO standards, frameworks, and reporting cycles.
• Preparing high‑quality project and portfolio reports for senior leadership and governance forums.
• Performing Project Health Checks/Audits.
• Network of Knowledge forum – set up and hold meetings – sharing lessons, risk & issues, best practice for your portfolio.
• Championing the consistent application of PMO processes, templates, and standards across the portfolio.
• Contributing to the development and continuous improvement of PMO tools, reporting, and ways of working.
• Supporting Project managers and coordinators in the use of Microsoft Project and other project tools; specifically ensuring that project plans are kept up to date to ensure reports to senior management team are accurate.
• Attendance and Collaboration at Monthly Sector Gate/Project reviews.

Essential Skills/Qualifications/

Experience:

• 2 Years Project Support/Management experience.
• Proficiency within Dynamics D365.
• Proficient in Excel, and analysing data.

Desirable Skills/Qualifications/

Experience:

• Member of APM or APM PFQ/PMQ preferred.
• Demonstrate leadership, change management and problem solving and conflict resolution skills.