Neighbourhood Service Manager

We are recruiting on behalf of our client for an experienced Neighbourhood Services Manager to join a large and high-performing housing organisation on an initial 3‑month contract, with the potential for extension.

This is a senior operational leadership role responsible for overseeing a large‑scale housing management service covering approximately 16,000 properties. The successful candidate will play a key role in stabilising services, driving performance, and ensuring excellent neighbourhood and tenancy management outcomes.

• Lead and manage a high‑demand neighbourhood housing management service.
• Drive service improvement, operational performance, and customer satisfaction.
• Provide leadership across neighbourhood management and anti‑social behaviour (ASB) services.
• Ensure effective tenancy management and neighbourhood standards are maintained.
• Monitor team performance, service delivery targets, and operational outcomes.
• Work collaboratively with internal and external stakeholders to deliver high‑quality housing services.

• 5 Neighbourhood Team Leaders
• 31.5 FTE Neighbourhood Officers
• 5 Safer Neighbourhood Officers
• 4 Neighbourhood Assistants

• Extensive experience within housing management.
• Proven success leading large operational housing teams.
• Strong expertise in neighbourhood management and ASB casework.
• Excellent leadership, people management, and performance management skills.
• The ability to quickly assess, stabilise, and improve services in a fast‑paced environment.
• Strong stakeholder management and communication skills.

• Must live within a commutable distance of Coventry.
• Able to attend the office 2–3 days per week.
• Available to start at short notice or immediately preferred.

• Immediate opportunity to make a significant impact within a large housing service.
• Senior leadership exposure and responsibility.
• Support and guidance from an experienced Head of Service.
• Potential contract extension beyond the initial term.

To apply or for more information, please contact