Key Account Manager Nature Solutions

Key Account Manager – Nature Based Solutions

We’re Severn Trent Services, a commercial arm of the Severn Trent Group, providing water and waste services nationwide, including to the Ministry of Defence. Our purpose is taking care of life’s essentials, while also making a difference.

We’re looking for a Key Account Manager to lead the growth of our nature‑based solutions portfolio, specialising in the delivery of reedbed treatment systems.

In this role you will ensure clients' needs are met with exceptional service, meeting expectations for quality, timeliness, and cost. You will advise on water and wastewater regulations, manage a regional portfolio, maximise upsell opportunities, oversee contract performance and financials, resolve client issues, and work cross‑functionally for future planning.

You will also build and maintain client relationships, adopt best practices, influence industry changes, lead customer reviews, identify new prospects, create tactical and strategic plans, hold educational events, lead team meetings, and present to senior leadership.

• You will lead the growth of our nature‑based solutions portfolio, specialising in the delivery of reedbed treatment systems
• Maintain and ensure compliance with all policies, procedures and standards whether Severn Trent, client, regulatory, statutory or legal obligations.
• Ensure payments are made and revenue collected to balance account and ensure KPIs & SLAs are adhered to, as well as customer expectations being met.
• Report any issues, complaints or discrepancies, engaging with all organisations to ensure timely resolution and collaborating with the MoD Projects team to drive a successful and compliant business.
• Understand and improve performance against standards set internally, externally and by clients and competitors, while providing timely feedback to the management team.
• Deliver accurate measures and findings to the management team to assist with decision‑making for the future.
• Build and maintain effective relationships with both internal and external stakeholders, ensuring a trusting relationship with clients and potential clients.

To be successful you should be well‑versed in the water and wastewater industry, including regulatory, statutory and legal obligations, and have relevant industry experience with infrastructure services, operations, systems and solutions similar to those provided by Severn Trent Services. Demonstrated ability to build trusting relationships is essential.

Additional requirements:

• Understanding of company KPIs and regulatory targets relevant to business development.
• Commercial awareness and the ability to identify and apply industry standards.
• Strong track record of stakeholder engagement and management.
• Driven to deliver personal, team and company objectives, handling demanding tasks and understanding cost implications.
• Problem‑solving skills to enhance customer experience.
• Technical understanding of water and wastewater assets.
• Excellent customer service and experience managing key accounts and relationships with external stakeholders.
• Full UK driving licence.
• Ability to secure and retain full MoD (SC) security clearance.

We value character, positivity and a caring attitude, as well as competence. We welcome people from all walks of life and celebrate individuality, with inclusive working groups supporting LGBTQ+, Women in Operations & STEM, Disability and Ethnicity.

• Salary range £47,090.60 – £54,808.00 plus monthly car allowance.
• Annual bonus scheme of up to 15 % of your annual salary, based on company performance.
• 25 days holiday + bank holidays, with ability to buy/sell up to 5 days per year.
• Leading pension scheme – we will double your contribution (up to 15 % when you contribute 7.5 %).
• Sharesave – discounted rates for Severn Trent Plc shares.
• Dedicated training and development through our ‘Academy’.
• Electric vehicle scheme and retail offers.
• Family‑friendly policies.
• Two volunteering days per year.

We’re excited to hear from you. Please send an updated CV and brief contact details. We will notify you of the outcome after the closing date.

Posting Date: 30 May 2026;
Closing Date: 8 June 2026;

Location:

Coventry. Salary Range: £47,090.60 – £54,808.00 + car allowance £520 per month.