Relocations Team Leader FTC​/Secondment

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

To lead and manage the Home Relocations Team, ensuring the effective and timely placement of customers into appropriate emergency and temporary accommodation.

This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.

The postholder will drive continuous improvement in processes, reduce the length of stay in temporary accommodation, and work collaboratively across teams to support sustainable housing solutions.

• Delivery of a safe, compliant and efficient customer relocation service
• Effective management of temporary accommodation budgets
• Lead, manage and develop a team of Home Relocation Officers (circa 3 staff), providing clear direction, support and performance management
• Oversee the end-to-end relocation process for customers requiring emergency or temporary accommodation
• Manage the operational delivery of external contracts for emergency and temporary accommodation provision
• Ensure all spend is controlled, transparent and delivers value for money
• Identify cost pressures and opportunities to reduce expenditure, particularly through reducing reliance on temporary accommodation

• Experience of managing a team within a housing, homelessness, or customer service environment
• Knowledge of temporary accommodation, housing management or relocation processes
• Experience of contract management and supplier performance oversight
  
  Strong financial awareness and experience of budget management
• Excellent stakeholder management and collaboration skills

• Knowledge of social housing legislation and regulatory requirements
• Experience working with vulnerable customers and complex needs
• Experience in process mapping or service redesign

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.