Head of Estates

Department: Estates

Reports to: Director of Estates

Location: National / Hybrid

Direct Reports: Estates Managers

The Head of Estates is responsible for the operational leadership, compliance, maintenance, and performance of the Company's property portfolio across residential and supported living services.

Reporting to the Director of Estates, the postholder will ensure that all properties are safe, compliant, well-maintained, and fit for purpose, supporting the delivery of high-quality care and positive outcomes for the People we Support.

The role is responsible for translating estates strategy into operational delivery, ensuring effective management of maintenance services, statutory compliance, contractors, property projects, budgets, and estates systems. The Head of Estates will drive continuous improvement through robust processes, performance management, and data-led decision making.

• Lead the day-to-day operational management of the Company's property portfolio.
• Ensure all properties are maintained to a high standard and remain safe, compliant, and operationally effective.
• Oversee the delivery of planned preventative maintenance (PPM) programmes and reactive maintenance services.
• Ensure estates services are responsive to operational needs and support the delivery of high-quality care.
• Maintain oversight of property condition, maintenance backlogs, and improvement plans.

• Ensure full compliance with all statutory and regulatory property requirements.
• Maintain effective compliance programmes covering:
  • Fire safety
  • Gas safety
  • Electrical safety
  • Water hygiene and legionella
  • Asbestos management
  • Lifting equipment
  • Building safety
  • Environmental requirements
• Ensure all compliance records are accurate, up to date, and audit-ready.
• Lead investigations into estates-related incidents and ensure appropriate corrective actions are implemented.
• Support Company business continuity planning relating to estates and facilities management.

• Lead the procurement, appointment, and management of contractors and suppliers.
• Ensure contractors operate in line with contractual obligations, service level agreements, and Company standards.
• Monitor contractor performance through KPI reporting and regular performance reviews.
• Ensure value for money and effective contract management across all estates-related expenditure.
• Build and maintain effective relationships with external suppliers and professional advisers.

• Develop and manage operational estates budgets.
• Monitor expenditure, forecast costs, and ensure effective financial control across the estates function.
• Identify opportunities for efficiency savings and improved value for money.
• Support the Director of Estates in the development of annual capital and maintenance investment plans.
• Ensure procurement activity aligns with Company policies and financial governance requirements.

• Lead the delivery of estates-related projects, including refurbishments, compliance works, environmental improvements, and property enhancements.
• Support the mobilisation of new residential and supported living services.
• Work collaboratively with Business Development, Operations, and Finance teams to ensure new properties are operationally ready.
• Support property due diligence, feasibility assessments, and project planning activities.
• Contribute to Company growth plans by ensuring estates requirements are identified and delivered effectively.

• Develop and maintain KPI dashboards covering:
  • Statutory compliance
  • Maintenance performance
  • Contractor performance
  • Project delivery
  • Budget performance
  • Asset management
• Use data and reporting to identify trends, risks, and opportunities for improvement.
• Lead the development and implementation of estates systems and processes.
• Ensure accurate asset records, compliance documentation, and management information are maintained.
• Promote a culture of continuous improvement and operational excellence across the estates function.

• Lead, coach, and develop colleagues…