Team Manager

Team Manager

We are seeking a dynamic Team Manager to lead teams of up to 15 Functional Specialists. In this role you will be responsible for achieving contracted service levels, delivering key performance indicators, and ensuring HAAS meets its business objectives. You will manage and motivate your teams to maximize performance and operational effectiveness while maintaining high standards of claimant care and quality.

• Focus on business objectives and understand the importance of achieving internal and external service levels to eliminate financial penalties, improve customer satisfaction, and reduce complaints.
• With the support of Capita policies and local initiatives, manage human resources and make key decisions. Develop direct reports through personal accountability and effective performance management.
• Set objectives, conduct 1‑2‑1 meetings and appraisals, oversee recruitment and selection, provide coaching, and manage absences and disciplinary actions.
• Proactively motivate staff, develop a team ethos, and minimise staff absence and attrition.
• Use management information to understand quality issues, KPIs, and trends, and identify and deliver remedial actions and improvement opportunities.
• Collaborate with the Quality Learning Support team (QLS), Regional Clinical Team, and Clinical Governance Team to monitor quality and coach Functional Specialists.
• Ensure coaching targets are achieved and establish personal improvement plans for Functional Specialists to address development or improvement opportunities.
• Participate in the escalation process, identify operational risks and issues, and act as a decision‑maker.

• Proven experience in managing large teams of 15 or more.
• Extensive experience in performance management.
• Team leadership and coaching experience.
• Demonstrable planning, leadership, motivational and organisational skills.
• Ability to work in a high‑pressure environment, managing detailed operational deliverables, meeting targets and business plans.
• Proven track record of building and developing teams.
• Ability to develop and deliver presentations to direct reports and stakeholders.
• Strong analytical skills – familiar with MS Office, particularly Excel, Word and PowerPoint.

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC decides whether the individual will receive benefits.

• £41,000 p/a
• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteer for our charity partners or a cause of your choice
• Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Location:

Home‑Based – G , United Kingdom. Time Type:
Full time. Contract Type:
Permanent. Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently and creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people‑based services underpinned by market‑leading technology.

At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer. If you would like to discuss any adjustments you might need during our recruitment process, please email rea or call .