Operations Manager - Tempdent

Expression of interest due to our continued growth!

Role: Operations Manager

Location: Remote, with occasional travel for 1:1s and team meetings

As an Operations Manager, you will bring energy, motivation, and a people‑first mindset to inspire your team to deliver an outstanding learner experience every learner, every time.

You will lead a remote team, ensuring exceptional operational performance and consistently driving results. Your strong data literacy and ability to coach and performance‑manage individuals will be instrumental in enabling the team to reach its full potential.

You will motivate, inspire and support your team to achieve results and drive growth through the successful achievement of predetermined performance targets, effective and impactful leadership, performance management and developmental support to all colleagues, and work diligently and collaboratively with colleagues across the wider Knovia Group Shared Services teams to support the recruitment and retention of high performing, committed and best-in-class colleagues.

• Lead, engage and motivate a remote team, with a key emphasis on inspiring a high-performing culture with responsibilities including, performance management, recruitment, retention of colleagues and encouragement of ongoing development
• Complete regular 1:1 review meetings, annual appraisals, and provide continuous support, coaching and mentoring to drive continued success and achievement of key performance metrics
• Exceed targets against budgets and predicted QAR through motivating colleagues to succeed, maintaining funded learner occupancy and using data to inform decision making
• Provide regular and accurate data insights and updates including, learner occupancy, past planned end learners, and forecasting of upcoming starts
• Ensure all quality processes are adhered to, with regular collaboration with Quality colleagues to ensure the compliant, and timely achievement of learners
• Plan, co-ordinate, and review the learning activities associated with learners in the workplace, monitoring in monthly handovers with assessors
• Provide forward-thinking and innovative solutions to nurture client relationships, drive positive employer satisfaction and ensure engagement encompasses the entire learner journey and supports achievement of qualifications and further growth
• Facilitate and lead regular communication meetings both remotely and in person, to share best practice and provide business updates
• Collaborate with Knovia Shared Services People Team to discuss any challenges, concerns, training or recruitment needs to continue to deliver an award-winning service
• Regular review own CPD and maintain or update knowledge of the subject/professional area and co-operate in any development activities required to effectively carry out the duties of the post and to participate in review and development schemes
• Drive own continued success, personal development and improvement, by planning and attending regular monthly 1-2-1’s with your manager and completing annual personal development plans and participating in regular training and CPD activities
• Proactively promote and comply with safeguarding procedures, including the welfare of children and vulnerable adults you may come into contact with and commitment to the child protection policy

• Proven success in leading and developing high‑performing remote teams
• Strong track record of accountability for individual and team results
• Experience in achieving own targets and deadlines without close supervision
• Experience driving commercial partnerships and supporting business growth
• Ability to manage deadlines, objectives, and operational targets effectively
• Data‑driven decision maker with strong analytical capability
• Identify performance concerns and development needs of colleagues and support as required to improve performance and achieve desired results
• Excellent people management, coaching, and leadership skills
• Self-motivated with strong attention to detail and ability to prioritise and plan work effectively to meet deadlines and work to a high standard
• Commercially aware with strong business development skills
• Know…