Service Delivery Resource Manager

Overview

We are seeking an experienced operational leader to join our Energy Division as a Service Delivery and Resource Manager, leading workforce planning and operational resource coordination across our electricity distribution and utility services network.

This is a key leadership opportunity within a critical infrastructure environment, responsible for ensuring the effective deployment of operational teams supporting construction, metering, maintenance, network operations and customer service delivery across Jerseys electricity distribution network.

You will play a central role in supporting the delivery of essential utility services across a network that includes substations, distribution infrastructure, underground cable systems and more than 55,000 service and metering points.

We are looking for a highly organised and commercially aware manager with strong experience in utilities operations, field workforce planning, operational service delivery or infrastructure resource management.

• Leading the Service Delivery Resource team to ensure efficient workforce planning and operational scheduling
• Managing resource allocation across construction, metering, maintenance and operational delivery teams
• Supporting electricity distribution and utility operations through effective deployment of field:based personnel
• Forecasting workforce demand and supporting long:term operational planning
• Driving performance improvements through KPI analysis, reporting and process optimisation
• Collaborating with Construction, Planning, Metering and Network Operations teams to support business priorities
• Leading team performance, development, training and continuous improvement initiatives
• Ensuring compliance with HS and E standards, utility regulations and operational procedures
• Supporting operational excellence and high levels of customer service across all service delivery activities

We Welcome Applications From Candidates With Experience In

• Utilities operations
• Electricity distribution
• Energy infrastructure
• Operational resource planning
• Workforce scheduling
• Field service operations
• Infrastructure delivery
• Network operations
• Construction operations
• Engineering service delivery
• You will ideally have:
• Experience managing operational or field:based teams within utilities, infrastructure, engineering or energy sectors
• Strong leadership and workforce planning capability
• Excellent organisational and stakeholder management skills
• Experience coordinating resources across multiple operational projects
• Strong analytical and problem:solving ability
• Knowledge of utility operations, electrical distribution or infrastructure delivery environments
• IOSH Managing Safely or similar HS and E training
• PRINCE2 or project management training (desirable)
• Utility operational authorisations (desirable)

This is an opportunity to take on a visible leadership role within a highly respected utility business delivering critical infrastructure services across Jersey.

• Competitive salary and pension package
• Private medical insurance
• Discounted electricity rates
• EV and sustainable travel subsidies
• Gym membership support
• Employee wellbeing initiatives
• Career development and training opportunities
• Excellent work:life balance in a unique island environment