Head of Returns & Stock Exit

Salary:
Competitive Plus Benefits

Location:

Coventry Store Support Centre - Ansty Park and Home, Coventry, CV7 9RD

Contract type:
Permanent
Business area:
Argos
Closing date: 30 July 2026

Requisition :

At Argos, we're a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day.

From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future.

At Argos, returns don't mark the end of a product's journey. They create opportunities to recover value, improve the customer experience and support a more sustainable future.

As Head of Returns & Stock Exit, you'll lead the strategy for how we manage returns, aftersales, refurbishment, recycling and stock liquidation across the business. This is a high-profile leadership role with the opportunity to shape a significant profit centre while delivering meaningful improvements for customers and supporting our environmental commitments.

Working across Commercial, Operations, Supply Chain, Digital, Tech, Finance, Ethical and Technical teams, you'll bring together customer, commercial and operational thinking to create and deliver an end-to-end strategy. You'll have full ownership of the returns and stock exit P&L, leading a diverse team and influencing stakeholders across the business to unlock value and drive change.

Few roles offer the opportunity to influence customer experience, profitability and sustainability in equal measure. As Head of Returns & Stock Exit, you'll lead an area with huge potential, bringing together teams from across the business to unlock value, shape future operating models and drive long-term change.

Define and deliver the long-term strategy for Returns & Stock Exit, creating a clear roadmap that improves customer outcomes, unlocks value and supports our sustainability ambitions.

Own the Returns & Stock Exit P&L, identifying opportunities to improve profitability, reduce cost and maximise value recovery across the product lifecycle.

Lead the evolution of our returns, refurbishment, recycling and stock liquidation capabilities, ensuring we have the right operating model, partnerships and processes in place for the future.

Bring together teams from across Commercial, Operations, Supply Chain, Digital, Finance and Tech to deliver complex initiatives that drive meaningful business change.

Build strong relationships with senior stakeholders and external partners, influencing decisions and creating alignment around a shared strategic vision.

Use customer, market and performance insight to identify opportunities, challenge thinking and shape future investment priorities.

Ensure Argos remains well positioned to respond to changing legislation, regulation and industry trends across returns, refurbishment and recycling.

Lead and develop a high-performing team, creating an environment where people can grow, succeed and deliver their best work.

You're a strategic and commercially minded leader who enjoys solving complex problems and delivering change 're naturally curious, customer focused and able to balance multiple priorities while maintaining a clear view of the bigger picture

You build strong relationships across a matrix organisation and are confident influencing senior stakeholders to gain alignment and drive action. You've got the credibility to operate at leadership level while bringing teams with you through change.

You'll be…