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Customer Care Excellence Lead - Omni-Channel
Job in
Coventry, West Midlands, CV1, England, UK
Listed on 2026-09-04
Listing for:
Orbit Group
Full Time
position Listed on 2026-09-04
Job specializations:
-
Management
Retail & Store Manager
Job Description & How to Apply Below
Orbit Group in Coventry is seeking a Customer Care Service Excellence Manager to lead a team of Service Excellence Team Leads and shape a high-performing, omni-channel customer experience. You will drive consistency, coach managers, and partner with cross-functional stakeholders to deliver initiatives that elevate the customer journey.
You will champion innovation, data-driven decisions and ensure our touchpoints reflect Orbit's values, keeping customers heard, supported and valued as we work to
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