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Customer Care Excellence Lead - Omni-Channel

Job in Coventry, West Midlands, CV1, England, UK
Listing for: Orbit Group
Full Time position
Listed on 2026-09-04
Job specializations:
  • Management
    Retail & Store Manager
Salary/Wage Range or Industry Benchmark: 65000 - 90000 GBP Yearly GBP 65000.00 90000.00 YEAR
Job Description & How to Apply Below
Position: Customer Care Excellence Lead - Omni-Channel Experience

Orbit Group in Coventry is seeking a Customer Care Service Excellence Manager to lead a team of Service Excellence Team Leads and shape a high-performing, omni-channel customer experience. You will drive consistency, coach managers, and partner with cross-functional stakeholders to deliver initiatives that elevate the customer journey.

You will champion innovation, data-driven decisions and ensure our touchpoints reflect Orbit's values, keeping customers heard, supported and valued as we work to

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