Deputy Manager

What You’ll Be Doing Driving Operational Excellence

• Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times
• Implement store operations strategy to support sales growth and a great customer experience
• Ensure store labour is effectively deployed within budget to meet service and trading needs
• Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance
• Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained

• Inspire, support, and challenge your team to deliver their best through clear direction and coaching
• Foster a positive, collaborative team culture—lead by example and live Selco’s values every day
• Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews
• Empower colleagues to make decisions, encouraging ownership and accountability at all levels
• Recognise great performance and support your team through change with strong communication and clarity

• Set the tone for outstanding service, aligned with our value of being brilliant for our customers
• Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs
• Promote a seamless, hassle-free experience across the trade counter, warehouse, yard, and delivery service

• Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely
• Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate
• Act as key holder, responsible for store security, vehicle checks, and opening/closing procedures
• Be the primary first aider when on duty

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here’s what you’ll enjoy when you join our team:

• Colleague Discount
  – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme
  – Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave
  – Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay
  – Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast
  – Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development
  – Learn, grow, and take your career to the next level.
• Refer a Friend Bonus
  – Know someone great? Earn a bonus when they join our team!

• Enhanced Pension Scheme
  – We match every 1% above the statutory 5% that you contribute.
• Early Pay
  – Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme
  – We work hard and celebrate success with yearly bonuses of up to 25% of salary.
• Sharesave Scheme
  – Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts
  – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

• Private Medical Insurance –We cover the cost of a plan that allows you access private health treatments**.**
• Health Cash Plan
  – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme
  – Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance
  – Protection for your loved ones should the unexpected happen.
• Gym Discounts
  – Save up to 25% at hundreds of…