Operations Team Leader

Description

Who We Are:

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported $1tn+ of payment volume, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and our proprietary technology.

Moneycorp is a place where energy, commitment, and collaboration are core to our values of shared success. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

The Operations Team Leader provides guidance and direction to teams to ensure a high accuracy and output is achieved. Creating a productive work environment, assessing team performance, and providing feedback and skills-based coaching.

The successful candidate will a crucial part of operational projects for better efficiency, coordinate and communicate with teams regarding upcoming projects or tasks to ensure deadlines are met by working with each department to deliver it with the desired highest standard level.

• Ensure that priorities are agreed and clearly communicated to stakeholders.
• Manage to resolution and report non-compliance to the Head of Operations.
• Engage with stakeholders across the business to ensure issues are resolved.
• Provide ownership and issue resolution on behalf of the 3 work streams in Settlements.
• Create a culture of continuous learning. Expand thinking to ensure processes are challenged, understand, and empathise with all stakeholders within a process.
• Conduct skills-based training and coaching for staff across settlements work streams.
• Encourage for critical thinking, provide clear direction and provide staff with development opportunities and coaching.
• Manage team resource, ensuring adequate staff (resources and training) to fulfil team’s obligations.
• Conduct probationary meetings and 121s for team members.
• Provide performance reports (daily, monthly, adhoc).
• Maintain fully documented standard operating procedures.
• Work alongside other team leader to ensure organisation and tasks are properly aligned to achieve SLAs.

Essential Knowledge,

Skills & Experience:

• Experience leading, coaching and developing operational teams.
• Interest in technology, foreign exchange, and payments. Interest in data and modelling, statistics, has an active, enquiring mind.
• Interest in improving processes to ensure efficiency and a better experience to our clients.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Desirable Knowledge,

Skills & Experience:

• Good understanding of operational processes within a regulated financial services environment.

• Degree-level education or equivalent professional experience.

• Fluent English is essential.

This role offers a competitive salary, plus a benefits package including private medical health insurance.

This is a full-time, permanent position. The role is expected to be office-based in Coventry, however, we have a flexible working policy which enables you to work up to 2 days from home.