Team Lead, Management

About Dwelly

Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.

Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

We're looking for an experienced Operations Team Leader to manage a front-line (Tenant Find/Property Management/Payments) team and own the day-to-day delivery of lettings across our integrated agencies. You'll lead a team of Letting Negotiators/Property Managers/Financial Analysts — starting at 2–6 and growing to 6–12 as we scale — and be accountable for hitting the numbers that matter every day and every week.

This is a hands-on, change-heavy leadership role. Alongside keeping the operating model running at ground level, you'll help rebuild processes, roll out new technology, and roll up your sleeves to cover peaks, sick leave and annual leave. We're moving fast and the path will have bumps — you'll need to keep morale and standards high through constant change, while working closely with branch managers across agencies and our London-based central team.

What matters most is your ability to lead a team and learn fast. Tenant Find/Property Management/Payments are departments you will be expected to upskill quickly into. Existing UK lettings experience is a plus, but it's not essential. We are looking for strong people, metrics, process and change management experience. If you are someone who picks things up quickly and thrives in ambiguity, we want to hear from you.

• Regular travel between multiple branches in the same area is expected, plus periodic visits to our London HQ (roughly once a quarter).
• A full UK driving licence is required for branch travel.
• Preferred locations: Birmingham, Coventry, Nuneaton, Leicester, and other locations in the Midlands.
• That said, we're growing fast and are eager to accommodate strong candidates — so feel free to apply even if you live outside these areas.

• Own your team's daily output across the Tenant Find/Property Management/Payments journey.
• Hit and beat the key metrics every day and week
• Run the daily operating rhythm: allocate work, keep the diary full, unblock negotiators in real time, and make sure nothing slips through the cracks.
• Resolve complex cases and bottlenecks; read your dashboards fluently, spot when numbers drift, and act fast — escalating to the Operations Manager only what genuinely needs senior judgement.

• Directly manage a team of Letting Negotiators/Property Managers/Financial Analysts(2–6 to start, growing to 6–12), owning their performance, development and day-to-day support.
• Balance support with autonomy — be hands-on without micromanaging.
• Coach to raise the bar: side-by-side call and viewing feedback, clear expectations, and a culture of accountability and pace.
• Run consistent 1:1s and team…