Head of Service

Join Our Team as a Head of Service at Hawkesbury Lodge

Location:

Coventry

Role:
Full-time, 35 hours per week

Hawkesbury Lodge represents an important investment in supporting people across Coventry and Warwickshire on their recovery journey. Developed in partnership with Coventry and Warwickshire Partnership NHS Trust, the service combines a 14‑bed residential rehabilitation service with an integrated Care Hub, providing a welcoming and recovery-focused environment. Together, these services offer personalised support to people living with severe and enduring mental illness, helping them build confidence, develop greater independence, enhance their wellbeing, and take positive steps towards living successfully within their local communities.

As a Head of Service I empower people affected by mental illness to rebuild confidence, strengthen independence, and reconnect with their communities. Through focused, recovery‑based support, I help individuals set meaningful goals, overcome barriers, and access the resources they need to move forward and create lasting positive change.

• Provide strategic and operational leadership for Hawkesbury Lodge, ensuring the delivery of safe, high-quality, recovery-focused residential rehabilitation and Care Hub services.
• Lead the mobilisation, development and continuous improvement of the service, embedding a culture of compassion, co‑production, innovation and learning.
• Contribute to the strategic leadership of the Central Regional Services team, supporting organisational priorities and service development.
• Develop strong partnerships with commissioners, NHS colleagues, Local Authorities and community organisations to support integrated pathways and improved outcomes.

• Act as the CQC Registered Manager, ensuring the service consistently meets all statutory, regulatory and contractual requirements.
• Maintain effective governance arrangements, ensuring compliance with CQC Fundamental Standards, safeguarding responsibilities, medicines management, health and safety, information governance, Duty of Candour and organisational policies.
• Ensure robust systems are in place to monitor quality, manage risk, investigate incidents and drive continuous improvement.
• Lead service readiness for CQC inspections and ensure improvement actions are implemented and sustained.

• Lead the day‑to‑day operation of the residential rehabilitation service and integrated Care Hub, ensuring safe, effective and person‑centred support.
• Oversee referral, assessment, admission and discharge processes, ensuring timely access and effective rehabilitation pathways.
• Monitor service performance, occupancy, rehabilitation outcomes and contractual KPIs, taking action where improvements are required.
• Ensure resources are deployed effectively to deliver high‑quality services and positive outcomes.

• Develop and maintain effective partnership working with Coventry and Warwickshire Partnership NHS Trust (CWPT), particularly the Community Enablement and Recovery Team (CERT).
• Promote integrated multidisciplinary working and collaborative decision‑making across health, social care and voluntary sector partners.
• Represent Rethink Mental Illness within local partnership forums, operational groups and stakeholder meetings.
• Support the development of innovative approaches that improve system flow, reduce inequalities and enhance recovery outcomes.

• Lead, motivate and develop a high‑performing, values‑led workforce that delivers compassionate and person‑centred care.
• Ensure effective recruitment, induction, supervision, appraisal…