Operations Lead - Alliance Teaching Practices

We are seeking a motivated and dedicated Operations Lead to join our management team, supporting the efficient day-to-day running of the practice and helping to deliver high-quality services to our patients and local community. The successful candidate will work closely with the Operations Managers and ATP Business Manager to support operational performance, service delivery, and the ongoing development of the practice.

They will provide strong leadership and guidance, ensuring teams are effectively managed and supported to deliver an excellent patient experience. You will be responsible for the direct supervision and line management of Patient Support Officers and other staff as required, fostering a positive working environment and promoting high standards of performance, professionalism, and patient care. This role is ideal for an organised, proactive, and self-motivated individual who possesses excellent people management skills and a commitment to continuous improvement, with a desire to make a meaningful contribution to the ongoing success and future development of the practice.

Main duties of the job The postholder will be expected to undertake the following as part of their role:

• Take responsibility for the management of staff on their ATP site whilst working in partnership with other ATP Operations Managers and Business Manager.
• To maintain Clinical Services and Appointments systems.
• Work collaboratively with the Data Analyst and key Practice staff to ensure robust reporting tools for the key performance indicator data, reporting on the progress, issues and risks to the ATP Business Manager.
• To maintain all rotas for clinical and non-clinical staff including holidays / sickness planning.
• To ensure effective administration support.
• To manage all aspects of patient information for their site.
• To provide appropriate assistance to the ATP Business Manager in all day-to-day activities and duties.
• To ensure that all information is up to date including registrations and keeping high standard of adherence to GDPR.

At Coventry and Rugby GP Alliance, we pride ourselves on fostering a culture of innovation, growth, and continuous learning. As a member of our team, you'll have the opportunity to work alongside talented professionals who are committed to delivering excellence and driving positive change within our industry.

We take pride in offering a robust package to support our employees, including:

• Annual Leave
  - Enjoy 27 days of annual leave for full-time employees, in addition to bank holidays.
• Sick Pay
  - Our enhanced sick pay policy ensures you are supported during times of illness.
• Pension Scheme
  - Access to the NHS pension scheme to secure your financial future.
• Enhanced Maternity Leave
  - We provide generous maternity leave to support new parents.
• Paternity Leave:
  We also offer paternity leave to allow new fathers to bond with their newborns.
• Blue Light Discounts
  - Take advantage of exclusive discounts available for our staff. After probation you can make an expense claim for the price of your blue light discount card and receive full reimbursement
• Employee Assistance Network
  - Access support through our employee advice network for personal and professional challenges 365 days a year 247
• NHS Fleet Solutions - A salary sacrifice car leasing scheme with savings on monthly payments for brand new cars.

We are committed to creating a supportive and rewarding work environment for all our employees.