General Manager

We are seeking an experienced and commercially focused General Manager to lead the delivery of our Suffolk Street Lighting Term Service Contract. If you thrive in a hands-on construction role, we have an exciting opportunity for you. Join our dynamic team at McCann, where you’ll collaborate with industry experts on projects that define our nation’s landscape.

• Operational Leadership: Overseeing the day-to-day end-to-end delivery of maintenance, capital investment, and third-party works across Suffolk and the wider region.
• Client & Stakeholder Management: Acting as the primary, senior point of contact for operational matters, building and maintaining strong collaborative relationships with the local authority client, and supporting future business growth through bid input and strategic engagement.
• Commercial & Financial Management: Holding full P&L responsibility for the contract, managing budgets, tracking forecasts, driving efficiencies, and ensuring plant, materials, and resources are planned and utilised seamlessly.
• KPI & Contract Performance: Monitoring performance against key contractual metrics and service level agreements (SLAs), implementing corrective actions where required, and championing a right-first-time approach to exceed client expectations.
• People Leadership: Leading, motivating, and developing a multidisciplinary, high-performing workforce (including commercial staff, managers, supervisors, and field operatives) while driving succession planning and performance management.
• Safety, Health, & Quality (SHWEQ): Promoting and leading a safety-first, inclusive culture across the contract, ensuring full compliance with health, safety, environmental, and quality policies, legislation, and company standards.
• Continuous Improvement: Driving innovation, identifying value-engineering opportunities, sharing lessons learned, and supporting the implementation of new technologies and improved ways of working across the contract.
• Reporting &
  
  Collaboration:
  
  Producing comprehensive monthly operational, financial, and performance reports for internal stakeholders and the client, while collaborating across departments to foster wider business success.

• Exceptional communication with a collaborative, senior-level approach to managing local authority clients, resolving technical escalations on-site, and building high-performing, engaged teams.
• Highly organised with a proven ability to coordinate complex logistics, manage multiple concurrent operational work streams, and meet strict contractual KPIs and service levels.
• A safety-first, proactive mindset with a deep-rooted commitment to maintaining rigorous SHWEQ standards, alongside the flexibility to travel regularly across the Suffolk area.
• A deep understanding of the street lighting or wider infrastructure sector, contract delivery (such as term service contracts), and commercial drivers, alongside a drive to stay ahead of industry legislation and best practices.
• Highly proficient in holding full contract P&L responsibility, analysing financial forecasts, producing accurate performance reports, and using MS Office (specifically Word and Excel) to manage complex data. Must be physically capable of meeting any on-site demands of the role.

Qualifications:

• SMSTS (Site Management Safety Training Scheme) or equivalent senior safety qualification.
• Recognised professional management qualifications or relevant sector-specific accreditations (e.g., ILM, HERS/HEA registrations) are highly desirable.

That’s why at J McCann & Co Limited, we offer a competitive salary and benefits package to all our employees including;

to allow for national travelling.

to support your wellbeing.

to…