Relief Duty Manager Job Coventry area,England UK,Management

We are looking for a motivated and enthusiastic individual to undertake the role of a relief Duty Manager at
Wave Waterpark to assist with covering absences/holidays.

This is a great development opportunity for existing staff with knowledge of Operations to gain further skills and experience.

What we are looking for:

An amazing customer focused individual to join our dynamic team.
Ability to deliver an exceptional, personable and professional customer service and to motivate others to deliver the same.
Being visible, polite, approachable and self-motivated to ensure staff are achieving high standards.
Assisting the Centre Manager with various duties and taking ownership and responsibility for certain tasks such as preparing staff rotas.
An enthusiastic individual who has good people managing skills and has an organised mind.
Has an understanding of key areas: staff training, sales and marketing, health & safety, financial performance and development of the team.

The ideal candidate will be required to work/cover, early mornings, evenings, weekends and bank holidays.

DBS Clearance will be required for the successful candidate.

CV Life is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Job Description

Reporting to:
Centre Manager

Responsible for:
Lifeguards, Recreation Attendants, Receptionists, Cleaners, Maintenance and Café/Bar Staff.

Scope

Coventry Sports Foundation and Culture Coventry are independent organisations who work collaboratively through CV Life, so that this Job Description as a CV Life document extends to cover the employment contracts held with either Culture Coventry Trust or Coventry Sports Foundation.

Overall purpose and objective of the role

To work across CV Life sites ensuring the smooth and efficient operation of the Sports Centres’ facilities and activities, and to supervise all staff on duty.

Main duties of the role:

To be directly responsible for managing all aspects of the Centre whilst on duty.
To arrange and supervise the staff ratios, responsibilities, and observations for all Centre staff whilst on duty.
To work with the management team and other colleagues to programme and prepare centre activities, bookings and events.
To assist with budgetary and financial control procedures, ensuring the safe practices of cash handling, safe keeping of Centre takings whilst on duty and the management of purchase orders.
To ensure that all services are delivered with the highest standards of customer care, and to take a lead role to ensure that customer enquiries/complaints are dealt with effectively and efficiently.
To be responsible for monitoring, counselling, supporting, advising, coaching and the development of staff.
To ensure that the cleanliness and appearance of the Centre and the surrounding site is maintained to the required standard at all times.
To be a Centre key holder, ensuring that the building is open and closed at the appropriate times, and to be on call should any emergency arise.
To ensure that the building is secure at all times.
To ensure adequate standards of Health and Safety for all people on site at all times, undertaking site inspections, liaising with staff and contractors to ensure that general maintenance and repairs are carried out as required.
To respond to all emergency situations in accordance with the procedures detailed in the CV Life’s Health & Safety policy, being the appointed first aider while on duty.
To be pro-actively involved in the organisation and development of new and existing promotional activities linked with the work of CV Life.
To visit venues outside the Centre as required to promote the activities of CV Life
To attend training/refresher courses…