Operations Manager

Evri Premium (DHL eCommerce UK) | Coventry Hub
Salary: £49,500 - £55,000 per annum | Permanent

Evri Premium is looking for an experienced Operations Manager to join our team at Coventry Hub, leading our night shift operation.

Reporting to the Site Manager, you will take ownership of the day-to-day site operation, ensuring service levels, operational KPIs and business objectives are consistently achieved. This is a key leadership position requiring a proactive, hands-on approach, with responsibility for driving performance, developing people and maintaining the highest standards of safety, compliance and operational efficiency.

You will play an integral role in ensuring the operation runs smoothly, efficiently and cost-effectively, while building a motivated, accountable and high-performing team.

• Lead, motivate and develop operational teams, managing performance, attendance, recruitment, inductions and colleague development.

• Drive operational performance, taking ownership of KPIs, productivity, service standards and continuous improvement initiatives.

• Manage operational resources and costs, monitoring budgets, forecasting staffing requirements and identifying opportunities to improve efficiency.

• Maintain the highest standards of Health & Safety, security, risk management and regulatory compliance across the site, ensuring company policies and procedures are consistently followed.

• Oversee driver and subcontractor performance, ensuring service level agreements, driver standards and customer service expectations are achieved.

• Work closely with the Site Manager and wider management team, providing accurate performance information, maintaining site records and delivering operational improvements in line with business objectives.

• Significant operational management experience, ideally within logistics, transport, distribution or a fast-paced warehouse environment.

• Proven experience leading and developing teams of 12 or more colleagues.

• Strong understanding of KPI management, productivity, statistical analysis and operational reporting.

• Experience managing budgets, workforce planning and operational performance.

• Excellent leadership, communication and problem-solving skills, with the ability to make informed decisions and drive accountability.

This is an excellent opportunity for an established operational leader to take ownership of a key night shift operation within Evri Premium, making a direct impact on service delivery, team performance and overall site success.

Location: Evri Premium, Coventry Hub
Contract: Permanent
Shift: Nights
Salary: £49,500 - £55,000 per annum