Specialist Engineer - Routing

About

The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
You'll be working within private networks, Where we find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
We're recruiting a Specialist Engineer (Routing) to join our team in the West Midlands, supporting a major telecommunications customer. This is an excellent opportunity to join a highly skilled team delivering critical network services and transformation programmes within a complex operational environment.

What will you be doing?
You will be responsible for routing design, validation, and circuit production for SDH/PDH telecommunication services across major client Optical Transmission Networks. These services range from 64

Kb to 2

Mb, including Ethernet over SDH, following detailed routing specifications. Working within a supportive, growth-focused team, you will also provide 2nd and 3rd line network engineering support at customer sites. This includes managing complex technical incidents, maintaining clear communication with specialist engineers and client personnel, and ensuring SLA compliance. You will also be expected to follow contract governance processes and consistently prioritise site health, safety, and operational standards.
What youll bring?
Youll bring extensive operational experience, ideally within complex technology delivery environments, along with strong technical knowledge of network transmission systems such as Ericsson OMS and ABB Fox. Essential to success in this role is proven experience using FNT for network routing and inventory management, with knowledge of Cramer and SIAT (impact analysis tooling) highly desirable. You should have hands-on experience with NMC/NMS environments and a solid understanding of SDH/PDH, MPLS, and DWDM technologies.

Excellent communication and customer-facing skills are essential.
These roles will support the delivery of both business-as-usual (BAU) operations and project activities, including the Optel Gen3 programme, which will require a degree of out-of-hours working. You will conduct root cause analysis for major incidents, contribute to SLA and performance metrics, and participate in a rotational on-call schedule as part of the team.
Due to the nature of the work, candidates must hold, or be eligible to successfully obtain and maintain, UK Security Check (SC) clearance.

Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
In addition, this role offers;

• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend get rewarded for introducing people to us!

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
Were responsible and go further for our people, clients, communities and the planet
Were open and seek new and better ways of exceeding expectations
Were together and as one team; the whole is greater than the sum of the parts
Were ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
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