Social Connections Officer

Job summary

This is an exciting new role that will play
a key part in reducing social isolation and loneliness among older people
across Coventry and Warwickshire by helping to create meaningful social
connections.

The
successful candidate will be a confident relationship-builder with excellent
communication and organisational skills, passionate about supporting older
people to lead connected, independent and fulfilling lives.

We are unable to provide visa sponsorship for this
position.

Main duties of the jobAs part of a small, dedicated team, you will work closely with older people, volunteers, local communities and other key stakeholders to support the delivery, promotion and development of the befriending service and wider social connections initiatives.

Staff benefits include:

Employee Assistance Programme Blue Light Discount Card Age UK Discount Portal Tickets for Good
27 days annual leave + Bank Holidays (Pro Rata)

About us We're a local charity working in the community to support
older people, their families and carers.

We want everyone to be able to love later life.

Details Date posted
03 August 2026

Pay scheme

Other Salary
27,170.85 a year

Contract Permanent Working  pattern

Full-time

Reference numberBJob locations8 Clemens Street Leamington SpaWarwickshireCV
31 2DL
United Kingdom Job description

Job responsibilities

Summary of Post:
The
purpose of this role is to is reduce social isolation and loneliness among
older people across Coventry and Warwickshire by enabling meaningful social
connections.

The post holder will support the delivery, promotion and
development of the befriending service and wider social connections initiative,
working collaboratively with clients, volunteers, community organisations and
key stakeholders to strengthen community networks, enhance client wellbeing,
and create opportunities for older people to stay connected, active,
independent and engaged in later life.

Location:

Regular weekly presence at our Leamington
office with travel throughout Coventry & Warwickshire.

Duties and Responsibilities:

1. Plan, organise and
deliver a variety of events and activities for socially isolated older people across
Coventry & Warwickshire, ensuring any contractual obligations and organisational objectives are met.
2.
Promote events
and activities through a variety of channels including social media and community
networks, as well as support with the wider promotion of the befriending
service, social connections initiatives and volunteer recruitment and retention
activities.
3.
Develop and
maintain strong relationships with local organisations, businesses and
community groups, identifying opportunities for collaborative partnerships and
fund raising.
4.
Support the Team leader in identifying, developing
and delivering new referral pathways and outreach initiatives to reach and
engage with isolated older people, as well as actively contributing to the continuous
development of the befriending service.
5. Maintain regular contact with clients awaiting a befriending match,
identifying any changes in level of need or additional support requirements.
6. Maintain up-to-date knowledge of local community activities and internal
services to support individuals build social networks or access appropriate support.
7.
Assist the Administrators where required with
client assessments and matches and volunteer screenings and inductions.
8. Gain
appropriate consents and accurately record on the CRM database client and
volunteer personal data, interactions, attendance records and outcomes.
9.
Actively seek client and volunteer feedback to support
service improvement, monitor satisfaction levels and complete case studies.
10. Represent the charity at community forums and
networking events.
11. Conduct
risk assessments where required in clients homes or venues, ensuring safety
and suitability.
12. Promptly
report any concerns regarding a clients safety or welfare to the line manager
or designated safeguarding lead.
13. To
adhere to all relevant organisation policies and procedures with particular
reference to health & safety, safeguarding and GDPR. 14. To
undertake appropriate training and personal development as required for the
role.
15. To
portray a positive…