Client Care Advisor

Pool House Equine Hospital, Crown Inn Farm, Lichfield, West Midlands

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Pool House Equine Vets on a part‑time basis.

Pool House Equine Hospital has been a significant part of the community for many years and has been a beacon of high‑quality veterinary care for our clients. Our staff are our biggest strength, alongside the fantastic facilities we have to offer. The group has specialist‑trained colleagues and referral specialists in surgery, diagnostics, medicine, lameness and poor performance.

Your key responsibilities will include booking equine clients and hospital consultations/investigations, taking payments and resolving account queries, managing calls, emails and in‑person enquiries, organising diaries and coordinating with vets, nurses, and support staff and carrying out general administrative duties and following practice protocols.

Working Pattern

This is a part‑time permanent role working 27 hours per week, Tuesday to Friday 10:30am‑4:30pm and Saturday 9:00am‑12:00pm.

We ask that you have experience in the veterinary profession due to the demanding role and responsibilities that our reception team undertake. You must be confident, organised and able to communicate clearly, with the ability to coordinate diaries efficiently. You’ll keep clients and patients at the forefront of everything you do and help make every client feel welcome.

Other requirements include:

• Previous administrative experience
• Strong organisational skills and attention to detail
• Confident written and verbal communication skills
• Ability to manage workload and prioritise tasks efficiently
• Competence in basic IT systems and office software
• Equine knowledge

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start. When you join us, you’ll benefit from:

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community and continuous improvement

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Rykneld Street, Fradley, Lichfield, WS13 8RD
, United Kingdom