Credit Control Team Leader

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Liaise with all departments to ensure KPIs are achieved and aim to exceed expectations.
• Have regular meetings with surveyors and clients providing comments on arrears and cash KPIs.
• Prepare reports to clients in the agreed formats to the agreed timelines.
• Liaise with and support Surveyors on the portfolio, acting on requests and providing information in a timely manner.
• Monitor collection rates and historic arrears to ensure that all management agreement targets are met.
• Ensure CRAR process is followed and liaise with solicitors as appropriate.
• Recommend write-offs/provisions where appropriate.
• Work with Compliance to ensure procedure guides are up to date.
• Ensure all occupier and client queries are resolved and responded to promptly.
• Attend internal and external meetings as required.
• Ensure strong communication links are established and maintained with the property accounts team.
• Identify and suggest improvements to standardise, streamline and simplify working procedures.
• Effectively manage risk by complying with Company and legislative procedures and controls, including ISAE
  3402.
• Identify problem areas and elevate issues promptly.
• Collaborate with JBS AR team and work as one team.
• Manage teams to deliver all aspects of the admin, collections and cashiering roles.

• Actively manage team member’s workloads and liaise with the AR Lead on a regular basis.
• Lead on team recruitment, training, retention and motivation of the team in order to develop commitment and high performance.
• Responsibility for the six monthly performance appraisals of the team.
• Management of development plans, poor performance and disciplinary issues.

Location:

On-site
-Norfolk, G

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at  This email is only to request an accommodation.

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