Shop & Workshop Manager

Job Title:

Shop & Workshop Manager Salary: £40,000 £ 50,000

Location:

Coventry

Hours:

Rota-based, full-time 42.5 hours per week Company:
Eydens Locksmiths About the Role Eydens Locksmiths is seeking a motivated and hands-on Shop & Workshop Manager to oversee the daily operations of their busy workshop and retail front counter. This is a highly customer-facing role requiring strong communication skills, proven face-to-face selling experience, and the ability to lead a team while driving commercial performance.

Key Responsibilities Front Counter Leadership:
Manage the front counter and act as the primary point of contact for customers, ensuring a friendly and professional service. Staff Direction & Planning:
Organise staff rotas, allocate daily tasks, and provide ongoing leadership and support to both workshop and shop teams. Customer Engagement:
Build rapport with customers, handle enquiries, and ensure accurate communication between the workshop and clients. Face-to-Face Selling & Upselling:
Use your sales skills to promote and upsell products and services, ensuring customers receive the best solutions while increasing business revenue.