Retail Sales Assistant Keyholder - Temporary

Retail Sales Assistant / Keyholder – Temporary Contract

4 hour contract.

We don’t just sell products. We inspire reading, learning, creativity and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.

You never know who someone will become. With your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.

The unseen possibilities are limitless, and it all starts with you.

• 25% Colleague Discount plus exclusive double discount days
• MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities, tech and more
• Family Friendly Leave – enhanced maternity, paternity and adoption pay
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers
• Can-Do Academy – grow your skills and career with instant access to further training and development
• Stream – claim early access to 50% of your wages as you earn them
• Share Scheme – own a piece of The Works
• 24/7 support for you and your family – through our partnership with Retail Trust Charity, includes an Employee Assistance Programme and more
• Healthcare Cash Plan – support your everyday healthcare costs
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving

As a Sales Assistant, you are the face of our brand on the shop floor – a true brand ambassador. Every day, you create moments that make our customers smile. You deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether discovering new products or finding the perfect gifts.

By getting to know their interests, you recommend items that surprise, delight, and inspire them. You also keep the store well‑stocked, tidy, safe, and welcoming. Alongside your teammates, you create an environment where everything runs smoothly and everyone feels supported and included.

• Deliver friendly, knowledgeable and efficient service to every customer
• Maintain excellent store standards – merchandising, cleanliness and stock replenishment
• Operate tills accurately and handle transactions with care
• Support deliveries, stockroom organisation and product availability
• Follow all operational procedures including health & safety and loss prevention
• As a Keyholder (where applicable) open and close the store securely, support cash handling and store security
• Collaborate with the team to meet store targets and KPIs
• Stay informed about promotions, products and services to recommend wisely
• Represent the brand as a positive, professional, passionate ambassador
• Perform physical tasks such as managing stairs and heavy stock

• Passion for delivering great customer service
• Strong communication and interpersonal skills
• Team player with a positive, can‑do attitude
• Reliable, punctual and flexible to work varied shifts
• Comfortable using tills and handling cash
• Previous experience in customer service or hospitality role
• Experience in a fast‑paced, high‑volume environment
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities

• Opening and closing the store
• Cashing up
• Carrying out management responsibilities

To inspire reading, learning, creativity and play.

We are Crafty – Smart with what we’ve got. We are Caring – Heart in every action. We are Can‑do – Energy that gets it done. We promote diversity, inclusion and apply reasonable adjustments.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions about working hours and flexible working and will try to support reasonable adjustments for interviews.